We are seeking a Body Shop Office Administrator (Customer Service Representative) with excellent customer service skills and an excellent attitude. Ideal candidates must possess multi-tasking skills and have the willingness to learn and adapt. This individual will greet guests and act as a liaison between customers and the estimators. The CSR will be responsible for basic accounting functions in both accounts receivable and accounts payable.
The Body Shop Office Administrator performs a wide range of administrative and office support duties. Duties include but not limited to:
- Provide first-rate customer service while greeting customers and answering phones
- Communicate and work with estimators to follow up on each repair and keep customers informed of progress
- Complete Purchase Orders for body repair work sublet
- Monday through Friday - with Rotational Saturdays
- Create files and other office duties, such as organize documents and invoices
- Willing to learn other body shop duties including vehicle estimates for promotion consideration
- Assist Body Shop Manager with various clerical duties
- Comply with all company policies, procedures, and safety standards
- Update and schedule repair estimates and appointments for the body shop
- Monitor texts and emails
- Willing to Train
