Sales Representative / Customer Service Representative

TrailRax
Woods Cross, UT

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Job Details

Full-time

Benefits

Paid holidays
Paid time off
Employee discount

Qualifications

Customer returns handling
Time-based sales targets
Productivity software
Event customer service

Full Job Description

TrailRax Inc.

1654 West 1250 South

Unit 2

Woods Cross, Utah 84087

JOB TYPE
Full-Time

ABOUT US
We are a fast-growing company specializing in off-road vehicle roof racks and

accessories. Our mission is to provide enthusiasts with the highest quality products

and exceptional customer service. We pride ourselves on our innovative designs and

commitment to excellence. Join our team and be a part of an exciting industry that

thrives on adventure and rugged terrain.

JOB OVERVIEW
This role is responsible for driving sales, nurturing customer relationships, and

providing top-tier support throughout the sales cycle and beyond. The ideal

candidate is a strong communicator with a passion for delivering outstanding

service and exceeding customer expectations.

KEY RESPONSIBILITIES

Inbound & Outbound Sales

Respond to incoming leads via phone, email, chat and social media

Qualify prospects, recommend suitable accessories, and close sales

Follow up on quotes and abandoned carts, driving revenue growth

Provide exceptional service to customers, addressing inquiries and resolving

issues promptly and professionally.

Assist customers with product selection, customization options, and

installation guidance.

Customer Service Excellence

Provide technical guidance on fitment, installation and product features

Troubleshoot order status, shipping questions, and post-sale issues

Process returns, exchanges and warranty claims with empathy and efficiency

Maintain a deep knowledge of TrailRax products to provide accurate and

detailed information.

Handle complaints and returns with empathy, ensuring customer satisfaction.

Relationship Building & Upselling

Develop rapport with repeat buyers, offering cross-sell and accessory

bundles

Gather feedback on product performance and share insights with R&D and

marketing

Follow up with customers post-purchase to ensure they are satisfied and to

build long-term relationships.

Trade Show & Event Support (occasional)

Represent TrailRax at off-road expos, dealer events, and customer clinics

Demonstrate product features, build leads, and close on-site sales

Communication and Coordination

Collaborate with the operations team to ensure timely order fulfillment and

delivery

Provide feedback to the product development team based on customer input

and market demands

Maintain accurate records of sales activities, customer interactions, and

inventory levels.

QUALIFICATIONS

High school diploma or equivalent preferred

Experience: 1-3 years of experience in sales or customer service, preferably

in the automotive or off-road industry.

Proven ability to meet sales targets and deliver a high level of customer

satisfaction

Strong communication and interpersonal skills

Excellent problem-solving and conflict resolution abilities

Knowledge of off-road vehicles and accessories is highly preferred

Proficiency in CRM software and Microsoft Office Suite

Ability to work both independently and as part of a team.

PREFERRED QUALIFICATIONS

Experience in the off-road vehicle accessory industry

BENEFITS

Competitive salary based on experience.

PTO and paid holidays.

Employee discounts on company products.

Opportunities for professional development and growth.

HOW TO APPLY
Interested candidates are invited to submit their resume and a cover letter detailing

their relevant experience and qualifications to [email protected]. Please

include "Job title you are applying for - [Your Name]" in the subject line.

Join our team and drive the future of off-road vehicle accessories! We look forward

to reviewing your application.

Apply Now

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