Role Overview
We are seeking a skilled and proactive IT Technician to support and maintain technology across our corporate office and multi-location retail stores.
This role combines hands-on technical support (Help Desk Level 1–2) with exposure to networking, SD-WAN environments, POS systems, and infrastructure deployments. The technician will play a key role in ensuring stable day-to-day operations while also supporting system upgrades, migrations, and store technology rollouts.
The ideal candidate is hands-on, solution-oriented, and comfortable working both in-office and in the field, supporting a fast-paced retail environment.
Key Responsibilities
Installation & Setup
- Install and configure computers, printers, scanners, TVs, and other hardware devices.
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Set up and maintain network-connected devices, including Access Points and switches.
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Configure network printers and IP telephony devices.
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Assist with setup and support of POS systems (including NCR Encor or similar retail platforms).
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Perform basic setup and configuration of Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
Maintenance & Troubleshooting
- Monitor, maintain, and troubleshoot IT systems both remotely and on-site.
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Resolve technical issues across:
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Hardware and endpoints
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Software and user applications
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Networking equipment
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Microsoft 365 services
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POS and retail systems
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Support connectivity issues related to LAN/WAN and assist with SD-WAN troubleshooting when needed.
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Ensure optimal performance and uptime of store technology systems.
Support & Ticket Management
- Manage IT support tickets through the helpdesk system (Level 1 / Level 2 support).
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Provide remote and in-person technical support at store locations.
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Document resolutions and track recurring issues for continuous improvement.
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Assist users with Microsoft 365 tasks:
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Password resets
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Email setup
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Teams usage
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OneDrive file sharing
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SharePoint collaboration
Networking & Infrastructure Support
- Assist with basic configuration and troubleshooting of:
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Switches
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Access Points
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VLAN environments
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Support SD-WAN connectivity validation and issue escalation.
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Assist with network migrations, upgrades, and store connectivity deployments.
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Help maintain network documentation and device inventory.
Project & Field Support
- Support new store openings, relocations, and infrastructure deployments.
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Assist with hardware refreshes and system migrations.
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Coordinate with vendors and service providers when required.
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Ensure all store technology is fully operational and aligned with company standards.
Collaboration & Communication
- Work closely with IT, operations, and store teams.
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Communicate clearly with non-technical users.
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Provide basic training and guidance to store employees on systems and tools.
Compensation & Work Expectations
- This is a full-time, salaried position based on experience and qualifications.
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The role requires both office-based work and hands-on field support at store locations.
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Travel to retail stores is a regular part of the role.
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Must be comfortable working onsite during:
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Store openings
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Infrastructure deployments
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Technical troubleshooting scenarios
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Occasional evening or after-hours work may be required for:
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Network upgrades
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System migrations
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POS deployments
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Maintenance activities outside business hours
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Flexibility and reliability are essential to support a multi-location retail operation.
Required Qualifications
- 1–3 years of experience in IT support or a related field.
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Experience installing and maintaining:
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Computers and peripherals
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Network devices
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Retail or POS systems (preferred exposure)
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Basic knowledge of:
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Networking (switches, routers, Access Points)
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TCP/IP fundamentals
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Experience with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
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Strong troubleshooting and problem-solving skills.
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Ability to manage multiple tasks independently.
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Willingness and ability to travel to store locations.
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Strong communication and customer service skills.
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Bilingual (English & Spanish) preferred — ability to support store staff in both languages is highly valued.
Preferred Qualifications
- Experience with retail environments or multi-location operations.
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Familiarity with POS systems such as NCR Encor or similar.
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Exposure to SD-WAN environments.
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Experience with helpdesk ticketing systems.
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Basic understanding of VLANs and network segmentation.
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Certifications such as:
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CompTIA A+ or Network+
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Microsoft 365 Fundamentals
Work Environment
- Primarily office-based with frequent travel to retail locations.
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Hands-on work in active store environments.
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Fast-paced, operations-driven setting.
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Occasional off-hours work depending on project needs.
