Savage Air Conditioning is looking for a highly engaged, results-driven Service Call-by-Call Sales Manager to lead our Service Department one call at a time.
This is not a traditional management position focused only on meetings, reports, and end-of-day results. You will actively manage technician performance throughout the day-reviewing upcoming calls, preparing technicians for each opportunity, monitoring progress, coaching in real time, reviewing results, and determining the best next step.
The right candidate knows how to balance strong sales performance with customer trust. Every recommendation and coaching decision must support our commitment to Relentless Customer Care.
WHAT YOU'LL DO
- Continuously monitor the service board and technician performance.
- Review customer history, equipment age, previous repairs, memberships, and prior recommendations before each call.
- Conduct quick pre-call strategy conversations with technicians.
- Help technicians recognize repair, indoor air quality, accessory, membership, and replacement opportunities.
- Monitor calls and provide real-time coaching and support.
- Conduct post-call debriefs to review findings, presentations, sales, and missed opportunities.
- Help technicians overcome objections while opportunities are still active.
- Coordinate with dispatch to match the right technician with the right call.
- Ensure replacement opportunities are transitioned quickly to the Sales Department.
- Resolve customer concerns quickly and professionally.
- Develop technicians' communication, presentation, and sales skills.
- Hold technicians accountable while building a positive, high-performance culture.
PERFORMANCE AREAS YOU'LL OWN
- Service Department revenue
- Revenue per technician and service call
- Average service ticket
- Repair conversion rate
- Indoor air quality and accessory sales
- Maintenance agreement conversion
- Replacement lead generation and quality
- Technician closing percentages
- Productivity and callback rates
- Customer satisfaction and reviews
- Technician development and retention
WHAT WE'RE LOOKING FOR
- A highly engaged leader who is comfortable managing in real time.
- A competitive, results-driven mindset.
- Strong coaching, communication, and leadership skills.
- The ability to hold people accountable while maintaining a positive culture.
- The ability to balance revenue goals with customer trust.
- Strong organizational skills and the ability to manage multiple technicians and calls simultaneously.
- A calm, decisive approach when technicians or customers need assistance.
PREFERRED QUALIFICATIONS
- Three or more years of HVAC service, sales, or service-management experience.
- Proven success managing technicians or home-service sales professionals.
- Strong understanding of residential HVAC service and replacement opportunities.
- Experience with call-by-call or performance-based service management.
- Strong knowledge of service KPIs and financial performance.
- Experience with HVAC CRM or dispatch software.
COMPENSATION
$40,000-$150,000 per year
Compensation is based on experience, responsibilities, and performance. This position offers significant earning potential for a leader who can develop technicians, improve execution, grow department revenue, and deliver an exceptional customer experience.
WHAT SUCCESS LOOKS LIKE
A successful Service Call-by-Call Sales Manager does not wait until the end of the day to ask, "How did we do?"
You will know how the department is performing throughout the day. You will know which technicians are succeeding, which technicians need help, where opportunities are being missed, and where customers need additional support.
The result is a Service Department that produces strong revenue, develops strong technicians, earns loyal customers, and delivers Relentless Customer Care.
APPLY TODAY
If you are an experienced HVAC or home-services leader who enjoys coaching people, improving performance, and winning the day one call at a time, we want to hear from you.
Savage Air Conditioning, Plumbing & Water Treatment is an equal opportunity employer.
Pay: $52,931.72 - $150,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
