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Patient Services Associate

Carolina Oncology Specialists -
Charlotte, NC

Job Details

Full-time
11 days ago

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Carolina Oncology Specialists has been caring for patients in Catawba County since 1983, offering patients high quality, personalized healthcare close to their own home so patients and caregivers don’t have to travel far for excellent care. Our patients experience the convenience of in-clinic chemotherapy treatments, as well as the treatment and management of blood disorders.

Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description:

Position Name: Patient Services Associate
Reports to: Scheduling Manager/Supervisor
FLSA Status: Non Exempt
Department: Scheduling
Location: Carolina Oncology Specialist Hickory Location

Position Summary

The Scheduling Assistant / Front Desk Attendant serves as the first point of contact for patients and visitors at Carolina Oncology Specialists. This role is responsible for delivering exceptional customer service while coordinating patient scheduling, managing front desk operations, and supporting clinical and administrative teams. The ideal candidate is highly organized, compassionate, and able to work efficiently in a fast-paced medical environment.

Key Responsibilities

Front Desk Operations

Greet and check in patients in a professional, courteous, and empathetic manner

Verify patient demographics, insurance information, and required documentation

Maintain a clean, organized, and welcoming reception area

Manage patient check-in/check-out processes

Collect and post co-pays and patient responsibility as required

Enter patient insurance policies and perform real-time eligibility in the Practice Management System when appropriate

Scheduling Coordination

Schedule, reschedule, and confirm patient appointments in accordance with provider availability

Coordinate multi-appointment visits (e.g., labs, imaging, provider consults)

Ensure accurate entry of appointments into the scheduling system

Communicate appointment details clearly with patients and caregivers

Contact patients regarding appointment reminders and changes

Administrative Support

Maintain and update patient records in the electronic medical record (EMR) system

Scan, file, and manage patient documentation efficiently

Assist with insurance verification and referral tracking as needed

Collaborate with clinical staff to ensure smooth patient flow

Support front office workflows and special projects as assigned

Qualifications

Education & Experience

High school diploma or equivalent required

Prior experience in a medical office, scheduling, or front desk role preferred

Oncology or specialty practice experience is a plus

Skills & Competencies

Excellent communication and interpersonal skills

Strong organizational and time management abilities

Proficiency with EMR systems and basic computer applications

Ability to multitask and work effectively in a fast-paced environment

High attention to detail and accuracy

Compassionate and patient-focused attitude

Work Environment

Fast-paced outpatient oncology practice

Frequent interaction with patients, families, and clinical staff

Requires sitting, standing, and use of computers for extended periods

Core Values Alignment

Demonstrate empathy and respect in all patient interactions

Maintain confidentiality and adhere to HIPAA regulations

Support a collaborative, team-oriented environment

Uphold the highest standards of professionalism and integrity

Position Type

Full-time

Day shift; occasional schedule flexibility may be required

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