Description:
Skowhegan Savings Bank seeks an individual to join our Fairfield team as Branch Manager. This onsite position is full-time and is based in our Fairfield, Maine location. Schedule is Monday-Friday with occasional Saturday hours.
Position Summary:
The Branch Manager is responsible for the efficient and effective operation of the branch; performing customer service duties; participating with the Regional Branch Manager and VP, Retail Customer Relations in establishing specific goals for the branch; ensuring compliance with all operating policies and procedures; directly supervising assigned personnel; communicating with appropriate personnel and providing periodic reports. The Branch Manager will originate and service consumer loan applications as necessary adhering to established loan policy.
Duties and Responsibilities:
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Provides professional, eager, courteous and efficient service to all customers.
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Promotes and executes a sales culture and builds relationships with new and existing customers by identifying their needs and determining the appropriate products or services.
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Provides effective human relations management, including performance evaluations, disciplinary action, coaching, etc. and assisting with recruiting, hiring and salary administration,
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Provides leadership to a team of subordinates, including motivation and employee development.
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Provides guidance and training to new employees to ensure their training is adequate and complete.
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Schedules Personal Banker work hours and assigns specific job duties; monitors performance.
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Maintains cash drawer, processes customer transactions and opens accounts in a timely and accurate manner and in accordance with bank policies and procedures.
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Originates and services consumer loans within prescribed lending authority.
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Responsible for deposit and loan goals within a branch.
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Maintains currency and coin supplies as prescribed by bank policy and assists in managing the branch cash limits.
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Researches balancing discrepancies; assists Personal Bankers with balancing problems and ticket errors.
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Advises and assists Personal Bankers with more complex teller transactions and customer service problems including check cashing authorizations and exceptions.
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Investigate and handle customer complaints.
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Prepares Currency Transaction Reports and other reports required by law or regulation and ensures compliance with all regulatory requirements, bank policy and procedures.
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Maintains and ensures adherence to safety and security issues, policies and procedures.
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Insures that branch building and grounds are maintained properly.
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Attends various functions/networking opportunities to enhance the image and presence of the bank in the market as required.
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Assumes additional responsibilities as assigned.
Requirements:
Education and Experience:
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Associate’s degree or equivalent work experience or
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5 plus years of experience and/or training; preferred emphasis in Business, Banking, Sales or other related area.
Skills and Abilities:
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Demonstrated knowledge of branch operations and sales and customer service.
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Knowledge of bank products and services.
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Strong supervisory and coaching skills.
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Strong and effective communication skills, both oral and written.
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Excellent relationship and customer service skills.
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Proven analytic and critical thinking skills.
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Demonstrated proven and effective management skills.
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Excellent organizational skills and attention to detail.
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Proficient computer skills.
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Ability to handle multiple projects and meet deadlines.
Working Conditions:
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General office environment
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Physical surroundings are generally pleasant and comfortable
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Moderate lifting (to 35 lbs.) required. Moderate reaching, walking, sitting and standing required.
