Workforce Instructor
Status: Full-Time
Salary: $55,000-$60,000
Schedule: 35 hours per week, Monday–Friday
Location: Jamaica, Queens, NY
Queens Community House (QCH) provides a network of programs for children, youth, and older adults throughout the diverse communities of Queens. Our mission is to provide individuals and families with the tools to enrich their lives and build healthy, inclusive communities.
We welcome talented individuals from diverse backgrounds who are inspired by our mission and motivated to make a positive impact in people’s lives.
About the Role:
The CRED Workforce Instructor supports out-of-school, unemployed, and underemployed young adults ages 18–40 by connecting them to meaningful career opportunities. This role is responsible for preparing our participants to reenter the workforce in structured 10-week internships after a 14-week training session and providing ongoing support to help them secure permanent employment.
The workforce instructor builds and maintains strong relationships with both participants and community stakeholders, including local employers, to ensure successful internship placements and long-term job outcomes.
At least 75% of program participants must reside in zip codes disproportionately impacted by high rates of gun violence. The CRED initiative approaches gun violence as a public health crisis, combining short-term workforce opportunities with long-term community-based prevention strategies. A central component of this prevention effort is increasing access to career pathways and employment readiness for disconnected young adults.
The Workforce Instructor is responsible for facilitating a variety of training courses, including but not limited to:
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Food Protection License
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Retail Fundamentals
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Basic Computer Literacy
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First Aid/CPR
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Driver’s Education
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OSHA
The ideal candidate is passionate about empowering youth and supporting participants throughout both training and follow-up phases. This role requires the ability to understand participants’ challenges and translate them into engaging, practical, and supportive learning experiences.
The Workforce Instructor reports to the CRED Director and collaborates closely with the Youth Workforce Team to achieve program deliverables.
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Facilitate engaging training sessions virtually and in person at QCH’s Jamaica location.
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Coordinate National Retail Federation and NYC Food Protection courses, including lesson facilitation, exam preparation, attendance tracking, case management, and retention follow-up.
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Develop and enhance Workforce Readiness curriculum (resume writing, cover letters, goal setting, mock interviews, financial literacy, and soft skills).
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Model and teach appropriate workplace behavior and professional communication.
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Conduct participant orientations and open house sessions.
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Develop classroom materials, handouts, visual aids, and instructional manuals.
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Support participants in identifying career goals aligned with their interests and strengths.
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Recruit and coordinate guest speakers.
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Maintain accurate documentation, including case notes, data entry, and administrative reporting.
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Provide case management support during training and coordinate participant transitions with Case Managers.
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Evaluate training effectiveness and ensure practical application of learned skills.
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Assist with recruiting local businesses for internship and employment opportunities.
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Collaborate across Youth Workforce programs on curriculum development and facilitation.
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Provide coverage and perform related duties as assigned.
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Bachelor’s degree in a related field and/or minimum of 2 years of training experience (preferred experience with high school or young adult populations).
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Strong oral and written communication skills.
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Excellent time management and organizational abilities.
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Demonstrated ability to collaborate effectively with diverse groups.
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Ability to manage multiple tasks in a fast-paced environment.
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Strong attention to detail and follow-through.
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Maturity, integrity, and sound judgment.
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Advanced proficiency in Microsoft Office and related applications.
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Ability to handle sensitive and confidential information with discretion.
Queens Community House offers a competitive salary commensurate with experience and a comprehensive benefits package, including:
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Medical, Dental, and Vision Insurance
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Life Insurance
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Flexible Spending Accounts (FSA)
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Paid Family Leave
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403(b) Retirement Plan
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Paid Vacation and Sick Time
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Specified Federal Holidays Off
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Professional Development, Training, and Networking Opportunities
Queens Community House is an Equal Opportunity Employer. QCH does not discriminate on the basis of race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, age, disability, marital status, citizenship status, veteran status, or any other characteristic protected by federal, state, or local law.
We are committed to building a diverse and inclusive workforce and encourage individuals from all backgrounds to apply.
To apply, please visit the Queens Community House page, QCH Careers.
