Are you an organized, detail-oriented professional with an upbeat attitude and a passion for helping others? Do you want to be part of a friendly, fun, knowledgeable, and professional team that helps patients find pain relief, rehabilitation, and solutions to barriers to their health and wellbeing?
If so, we want you on our team!
We deliver high-quality physical and occupational therapy to patients seeking to regain their health and wellbeing. Our ultimate goal is to ensure we have happy patients who are committed to our practice and their treatment plan, who would gladly return if care is needed, and who will confidently refer their friends and family members to us for their physical therapy needs.
As our Insurance Verifier, you will play a critical role in this mission. You will ensure patients have insurance coverage for their desired therapy, preventing any surprises when it comes to their bills, so they can focus entirely on their recovery.
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Competitive Hourly Rate (Non-Exempt position)
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Performance Bonus Program
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Medical Reimbursement Program
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Simple IRA with employer match
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Paid Time Off (PTO) accrued based on hours worked
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Life Insurance, Disability Insurance
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Vision & Dental Policies
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Critical Illness & Accident Policies
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Life Flight Membership
In this role, you will report directly to our Billing Manager and ensure precise administrative workflows. Your primary duties will include:
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Insurance Verification: Verify patient insurance coverage via phone or website prior to their evaluation or within 24 hours of receiving the required information.
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Pre-Authorizations: File pre-authorizations via phone, fax, email, or website within 24 hours of receiving the required information.
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Cap Waivers & Visit Extensions: File cap waivers or requests for additional visits via phone, fax, email, or website.
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Team & Patient Communication: Promptly communicate completed verifications to Patient Advocates and front desk staff so patients can be scheduled. Ensure all communications are routed to the correct department/individual.
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Documentation Management: Maintain an accurate log/tracker sheet of verified patients. Scan, verify, and file correct documentation (such as scripts and plans of care) needed for pre-authorizations.
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Task Management: Check and prioritize tasks at least twice a day, handling high-priority tasks within 24 hours, medium-priority within 3 days, and low-priority within the same week.
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Workspace Maintenance: Keep your desk neat, organized, and prepared for daily usage.
This is a fast-paced role that requires efficiency, resilience, and adaptability. You will be expected to:
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Maintain absolute patient confidentiality in accordance with HIPAA guidelines.
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Work at a speed that delivers high-quality service, staying organized and calm when things get busy.
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Prioritize tasks effectively, manage your time, and stay productive during slower times.
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Handle the challenge of waiting on others to get the required information needed to move files forward.
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Work effectively with strong-willed individuals and quickly problem-solve situations as they arise.
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Take direction from multiple sources while working under the guidelines of a larger corporation to maintain clinic consistency.
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Build positive, professional rapport when dealing with various insurance company customer service representatives.
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Language Skills: Ability to clearly speak, read, and write English.
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Health Insurance Knowledge: Basic understanding of health insurance terms and how insurance works.
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Technical Literacy:
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Basic use of computers and modern office technology.
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Proficiency with Microsoft Office programs (primarily Excel and Word).
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Knowledge of G-Suite tools (Gmail, Docs, Drive, and Google Chat/Hangouts).
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Administrative Skills: Professional communication, active listening, punctuality, and basic money-handling skills.
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Soft Skills: Strong time management, sensitivity to patients' needs, and the ability to observe and correct problem areas quickly.
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An enthusiastic, cheerful, and positive "make things go right" attitude in all situations.
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A flexible team player who welcomes change and is eager to learn and grow.
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Exceptional attention to detail and strong organizational habits.
If you are ready to bring your upbeat energy, problem-solving skills, and meticulous attention to detail to a team that makes a real difference in people’s lives, apply today! We look forward to meeting you.
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