Under direct supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations.
Customer Service Representative 1: High school diploma/GED and one (1) year of experience communicating information in a customer service setting are required.
Customer Service Representative 2:High school diploma/GED and two (2) years of experience communicating information in a customer service setting; or one (1) year of experience required at the lower-level Customer Svc Rep 1 (GST120) or position equivalent.
Customer Service Representative 3:High school diploma/GED and three (3) years of experience communicating information in a customer service setting; or two (2) years of experience required at the lower-level Customer Svc Rep 2 (GST121).
