Ensuring our patients have the best experience is a priority. Our Customer Service Specialist serves our patients by welcoming, greeting, and directing them appropriately. The Customer Service Specialist works closely with our patients and staff to ensure a great experience at Des Moines Eye Care. A successful candidate will be self-motivated, organized and detail-oriented with an ability to multitask while working in a fast-paced environment. Experience is not required. This position requires teamwork and provides a great opportunity to join a growing and successful company.
The ideal candidates will possess:
- Telephone Skills
- Verbal Communication
- Listening
- Professionalism
- Customer Focus
- Organization
- Interpersonal skills
- Handles Pressure
Responsibilities:
- Manage and fill the daily patient schedule (including recalls)
- Check in/out patients
- Verify insurance coverages and ensuring all documentation is present
- Complete referral forms and follow-up paperwork as required
- Maintain a professional atmosphere
- Assist other departments as needed
- Participate in regularly scheduled meetings
- Meet and/or exceeds pre-established goals
Job Duties:
- Answer incoming customer inquiries
- Collaborate with management teams to stay updated on new products, services, and policies
- Record customer information within our customer service database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as requested
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Shift:
Work Location: In person
