Customer Service Representative / Accounts Receivable Clerk
Location: Gloucester City, NJ (In-Office)
Schedule: Monday–Friday, 8:00 AM – 4:00 PM
Position Summary
We are seeking a dependable and detail-oriented Customer Service Representative / Accounts Receivable Clerk to join our team in Gloucester City, NJ. This is a full-time, in-office position where you will serve as the primary point of contact for customers while supporting our Accounts Receivable operations. The ideal candidate is organized, customer-focused, and able to manage multiple priorities in a fast-paced environment.
Customer Service Responsibilities
- Serve as the primary point of contact for customers via phone and email.
- Enter new customer orders into the company's ERP/business management system.
- Respond to customer inquiries regarding products, orders, and account information.
- Resolve customer concerns and troubleshoot product or service issues.
- Update and maintain accurate customer records after each interaction.
- Develop and maintain a strong knowledge of company products and services.
- Provide professional, courteous, and timely customer support.
Accounts Receivable Responsibilities
- Create and distribute customer invoices accurately and promptly.
- Apply incoming customer payments to the appropriate accounts.
- Monitor outstanding balances and follow up on overdue accounts.
- Investigate and resolve billing discrepancies, payment shortages, and customer account issues.
- Assist with month-end and year-end accounting activities.
- Maintain organized digital and physical financial records.
Qualifications
- High school diploma or equivalent required.
- Previous customer service and/or accounts receivable experience preferred.
- Strong verbal and written communication skills.
- Excellent attention to detail and organizational skills.
- Ability to manage multiple tasks and prioritize workload effectively.
- Professional, patient, and customer-focused attitude.
- Proficiency with Microsoft Office, including Excel and Outlook.
- Comfortable learning and using ERP, accounting, and customer database software.
- Basic accounting or bookkeeping knowledge is a plus.
What We're Looking For
- Dependable with excellent attendance.
- Positive attitude and willingness to work as part of a team.
- Strong problem-solving skills and the ability to work independently.
- Professional demeanor when interacting with customers and coworkers.
- Ability to maintain confidentiality and handle sensitive financial information with discretion.
Pay: $20.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Work Location: In person
