Job Overview
We are seeking a dynamic and customer-focused Parts Sales / Customer Service Representative to join our automotive team. In this role, you will be the vital link between customers and our extensive inventory of automotive parts and accessories. Your enthusiasm for vehicles, combined with exceptional communication skills, will drive customer satisfaction and foster long-term relationships. You will actively assist customers in identifying the right parts, managing inventory, and providing expert advice on vehicle maintenance and repair. This position offers an exciting opportunity to apply your automotive knowledge while delivering outstanding service in a fast-paced environment.
Responsibilities
- Engage with customers both in-person and via phone to understand their automotive needs, providing knowledgeable recommendations on parts and accessories.
- Manage inventory control, stock stocking, and order fulfillment to ensure parts availability aligns with customer demand.
- Utilize automotive diagnostics and mechanical troubleshooting skills to assist customers with vehicle systems and repair questions.
- Process sales transactions accurately using POS (Point of Sale) systems while handling cash, credit, and electronic payments securely.
- Build strong customer relationships through effective communication, personalized service, and follow-up to encourage repeat business.
- Collaborate with the service team to facilitate seamless automotive repair processes by providing accurate parts information.
- Maintain organized records of sales, inventory levels, and client interactions using Microsoft Office applications such as Excel and specialized CMMS (Computerized Maintenance Management System) software.
- Support marketing initiatives by promoting special offers, new products, or services to enhance sales opportunities.
Experience
- Proven sales management experience within the automotive parts or retail industry is highly preferred.
- Strong knowledge of automotive parts, accessories, vehicle maintenance, and automotive repair processes is essential.
- Experience with dealership operations or retail sales environments will be advantageous.
- Familiarity with inventory management systems, POS platforms, Microsoft Office Suite (Excel, Word), and CMMS tools is desirable.
- Excellent communication skills in multiple languages (bilingual/multilingual abilities) are a plus for engaging diverse customer bases.
- Demonstrated organizational skills with attention to detail in stock control, order fulfillment, and customer records management.
- Ability to perform basic automotive diagnostics and mechanical troubleshooting to assist customers effectively.
Join us if you’re passionate about cars, enjoy building lasting client relationships, and thrive in a lively team environment! This role offers a rewarding chance to leverage your automotive expertise while delivering exceptional customer service that keeps clients coming back for more.
Pay: $55,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Opportunities for advancement
- Paid time off
Work Location: In person
