Overview:
We are seeking a friendly, organized, and professional Front Desk Receptionist to join our team. The ideal candidate will be the first point of contact for visitors and customers, providing excellent customer service while managing daily administrative and front office tasks.
Responsibilities:
- Greet hotel guests in a friendly and professional manner
- Manage guest check-in and check-out procedures
- Answer phone calls, emails, and guest inquiries
- Process reservations, cancellations, and room assignments
- Handle guest payments and maintain accurate records
- Provide information about hotel services, local attractions, and amenities
- Resolve guest concerns and complaints promptly
- Coordinate with housekeeping and maintenance staff
- Maintain a clean and organized front desk area
- Ensure excellent customer service at all times
Qualifications:
- Previous hotel, hospitality, or customer service experience preferred
- Strong communication and interpersonal skills
- Basic computer and reservation system knowledge
- Ability to multitask in a fast-paced environment
- Professional appearance and positive attitude
- Flexible schedule, including weekends and holidays
- Bilingual skills are a plus
Joining our team as a Front Desk Agent offers the opportunity to work in a dynamic hospitality environment where you can showcase your customer service skills and help create memorable guest experiences. You will play an important role in welcoming guests, providing exceptional service, and ensuring smooth daily hotel operations. We are looking for a friendly, reliable, and professional individual who enjoys working with people and thrives in a fast-paced setting.
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
Pay: $20.74 - $21.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
Work Location: In person
