Company description:
Established in 1976 and headquartered in Los Angeles, Lamps Plus is the nation's largest specialty lighting retailer, operating a thriving e-commerce business, LampsPlus.com, along with stores in the western United States. Lamps Plus carries a full range of lighting and home furnishings, including exclusive patented designs and artisan-made customizable shades and lamps. The company’s American Lighting Association-trained staff provides expert advice. Follow @LampsPlus on social media: Instagram, Pinterest, YouTube, Facebook, TikTok, and Twitter.
Job Description:
Under the supervision of the Store Manager the Support/Display Supervisor arranges and maintains appearance of showroom displays to provide attractive presentation of merchandise to the customer; and coordinates the daily job assignments of the Sales II Associates to ensure smooth flow and availability of merchandise to the customer. Our company values set the tone for how we lead and do business. This leader will enthusiastically demonstrate a Can-Do Attitude; lead with Compassion; be Endlessly Curious; and Make the Complex Simple.
Responsibilities:
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Provides customer service support to customers, assisting customers at the kiosk, ringing up transactions at the POS, and helping to process EEM transactions.
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Answers the telephone according to Lamps Plus protocol and follows the “Lamps Plus Arrow” to insure outstanding customer service.
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Supervises and trains other Store Associates and may provide input regarding employee performance and disciplinary actions to insure efficient staffing of departments.
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Traces discrepancies between inventory and stock control records, takes corrective action as necessary and communicates with Inventory Control.
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Checks weekly shipments of merchandise received, reviews merchandise log to determine which, items need to be pulled and assembled for display. Performs assembly as required.
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Interacts with Warehouse and Purchasing Departments regarding shipments, store supply orders, special orders, and problem situations.
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Conducts stock check using internal tools and inventory sheets & reports damage, breakage, and shortages
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Supervises the defective merchandise area or recycles to repair department if necessary.
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Answers questions on product usage, assists customers with carry-out of merchandise after purchase and provides outstanding customer service.
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Complete weekly task sheets and report to progress to the Visual Display Team and Store Manager/Assistant Store Manager.
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Educates trains and ensures proper use of ladders, knives, tools, and dollies.
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Routinely rearranges store displays to ensure proper presentation of product, correct placement, ticketing, and illumination of product per planogram. Includes moving ceiling and wall product while on a ladder.
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Prepares price tags for sales floor and tags merchandise accordingly.
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Places product on displays to LP specifications. Includes hanging ceiling and wall product while on a ladder.
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Checks daily e-mails and weekly task sheets to resolve issues relative to store display. Replies to weekly emails, communicates via email or telephone with corporate display personnel.
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Has open communication with management and Corporate Display Department with regard to progress.
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Consults with Store Manager or Corporate Display Department regarding questions, problems or other situations involving store displays and paperwork.
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Enforces company policies relative to Loss Prevention and Human Resources procedures.
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Promotes safe work environment through adherence to Company safety standards & informs management of any safety violations or equipment used incorrectly.
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Performs other duties, as assigned.
What You Bring to the Table:
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1-2 years supervisory experience, including background in display or stock/inventory control.
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Electrical knowledge helpful.
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High School graduate or equivalent.
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Must possess good verbal and written communication skills.
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Must be able to lift 25-50 pounds, climb ladders, and do constant standing, bending, and stooping.
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Regular job attendance is required in accordance with a regular schedule established for the position by the Store Manager.
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Strong organizational, planning, prioritizing, interpersonal, communication and leadership skills.
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Must be willing to move fixtures and able to climb and use a ladder.
What’s in it for You:
- Medical, Dental, Vision
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Dependent Care Flexible Spending Account, Flexible Spending Account, Health Reimbursement Account, and Employee Assistance Program
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Paid time off, 401(k), Sponsored/Voluntary life and AD&D
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Voluntary Short/Long-Term Disability and Voluntary Accident Insurance
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Voluntary Pet Insurance
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Voluntary Critical Illness, Voluntary Hospital Indemnity
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Commuter Benefits
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Employee Discounts and Recreation Discounts
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Ongoing professional development training, career advancement opportunities and more!
Who we are:
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Great Things Happen Here!
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We Believe in Helping People Create the Homes of Their Dreams
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Housewares/Home Furnishings retailer by Digital Commerce 360
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Ongoing career growth opportunities and competitive benefits package
- 1000s of exclusive products designed and manufactured by in-house teams
Lamps Plus is an Equal Employment Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States; however, we are not able to sponsor visas for this role.
