Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Product Analyst II Expanse ITOC with HCA Healthcare you can be a part of an organization that is devoted to giving back!
JOB SUMMARY
This position is responsible for implementation and support of MEDITECH Expanse applications. This position is responsible for ensuring that existing and new clinical/technical product and clinical/technical standard solutions technically and strategically align with HCA’s Expanse strategy and that product, content, and workflow issues are addressed in a collaborative and timely manner.
GENERAL RESPONSIBILITIES
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Provides hands-on technical leadership for the analysis, implementation, and support of MEDITECH applications and standards.
- Provides command center leadership and support for the resolution of Expanse application, content, and workflow issues.
- Utilize Service Central for ticket management to include end user contact, triaging, escalation, and resolution.
- Collaborate with product analysts from other product teams to assist in the resolution of issues for facility end users.
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Works independently and with key project team members to define requirements, design the functional solution, identify and resolve issues, and ensure the EHR solution meets requirements and meets business objectives.
- Collaborate with business owners and the facilities to define requirements and solutions
- Analyze business requirements to design, architect, develop and implement highly efficient, highly scalable solutions.
- Builds positive relationships with business operations, ITG leadership, and vendors
- Provide routine support and maintenance for current production applications as assigned
- Provides training junior level members on the integrations and interoperability team regarding interface specifications, dataflow, and related functionality.
- Provides subject matter expertise and leadership through exemplifying and fostering excellent technical skills.
- Address and provide operational support as needed and On-call responsibilities
- This role is focused on supporting the Expanse Provider and Nursing product teams specifically in the Order Management and Transfer of Care “OM/ToC” space.
RELEVANT EXPERIENCE (WORK/SCHOOL)
EDUCATION
- Bachelor’s Degree Preferred
OTHER/SPECIAL QUALIFICATIONS
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Strong ability to manage multiple projects and issues, organize work, and adjust priorities as needed
- Able to establish and meet delivery dates
- Past EHR experience preferred
- Strong analytical and technical skills with ability to analyze issues, assess technical risks, and recommend sound solutions in a timely manner
- Strong interpersonal and leadership skills in working with and convey complex subject matter content across functional teams
- Strong problem and issue resolution experience and create quality deliverables
- Build strong relationships with business owners, vendors, clinical teams and other technical teams within and outside of department
- Ability to work independently as well as with a team on complex projects.
- Adeptness to learn new assignments, technologies and applications quickly and manage multiple assignments simultaneously
- Excellent verbal and written communication skills
PHYSICAL DEMANDS/WORKING CONDITIONS
- Prolonged sitting.
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Includes a schedule that has shifts occurring after normal business hours (evenings, nights, weekends and company holidays) and on-call support as required. Shifts are scheduled to cover a 24 hour/7 day a week support model. Staff must remain flexible and available to provide assistance for any/all disaster or emergency situations.
- Position is located in Nashville, Tennessee
- Some occasional travel required
Benefits
HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
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Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
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Wellbeing support, including free counseling and referral services
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Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
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Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
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Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
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Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
Be a part of an organization that invests in you! We are reviewing applications for our Product Analyst II Expanse ITOC opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
