Job Summary
Join our vibrant team as a Host/Host, where your energy and warm personality will set the tone for an exceptional dining experience. In this lively role, you will be the first point of contact for guests, greeting them with enthusiasm, managing reservations, and ensuring seamless seating arrangements. Your positive attitude and excellent communication skills will create a welcoming atmosphere that encourages guests to return time and again. This paid position offers an exciting opportunity to develop your hospitality skills while contributing to a dynamic team dedicated to guest satisfaction.
Duties
- Greet guests promptly and warmly as they arrive, creating a friendly and inviting environment.
- Manage reservation systems and waitlists efficiently using POS systems such as Aloha POS or Micros POS.
- Escort guests to their tables, providing menus and answering initial questions about the menu or restaurant offerings.
- Maintain clear communication with the kitchen and serving staff to ensure smooth service flow.
- Handle guest inquiries over the phone with professionalism, demonstrating excellent phone etiquette.
- Manage guest seating arrangements during busy hours, balancing wait times with guest expectations.
- Assist in maintaining cleanliness and organization of the host stand and waiting areas.
- Support guest relations by addressing concerns promptly and courteously, ensuring a positive dining experience.
- Collaborate with team members to uphold high standards of hospitality and service excellence.
- Follow all safety protocols and restaurant policies to ensure a secure environment for staff and guests.
Skills
- Proven experience as a Host/Host or in a similar food service or hospitality role.
- Strong customer service skills with the ability to engage guests warmly and professionally.
- Excellent communication skills, both verbal and written, to interact effectively with guests and team members.
- Familiarity with restaurant POS systems such as Aloha POS or Micros POS is preferred.
- Previous experience in hotel or guest services environments is a plus.
- Knowledge of serving etiquette, guest relations, and hospitality best practices.
- Ability to handle multiple tasks efficiently in a fast-paced setting while maintaining attention to detail.
- Professional phone etiquette for managing reservations and guest inquiries over the phone. This role is ideal for energetic individuals passionate about creating memorable experiences for every guest they serve!
Pay: $15.92 per hour
Work Location: In person
