Company Description
Falcons Fury Harley-Davidson®, located in Conyers, GA, is known to be easily accessible for riders on the go, surrounded by rolling hills, lakes, and streams making it the optimal place for our Harley-Riders and Motorcycle Enthusiasts! We have a large selection of New and Pre-owned Harley-Davidson® bikes, experienced technicians, and a fully stocked MotorClothes® Department.
Job Description
Major Duties and Responsibilities
1)Sales Department Associate
-
Attain new and used sales quotas as agreed upon with the sales manager.
-
Use floor time effectively to meet customer needs and solicit sales of all products.
-
Present the features of all products to customers along with their benefits.
-
Show each customer the advantages of products over competing brands.
-
Cross-sell additional parts, accessories, F&I products, warranties & service contracts, etc., with all new and used motorcycles.
-
Maintain profit margin objective for all motorcycle sales.
-
Follow procedures to ensure timely and proper completion of all paperwork.
-
Introduce new customers to the Service, Parts, General Merchandise, F&I departments, and personnel.
-
Maintain floor stock daily to ensure vehicles are clean and polished.
2)Customer Service
-
Greet customers immediately in a courteous and friendly manner.
-
Handle telephone transactions quickly and courteously.
-
Ensure customers are properly qualified for needs, wants, and buying ability.
-
Practice a feature/benefit selling methodology so that all customers receive consistent treatment when doing business.
-
Use a common and consistent quotation methodology for motorcycle sales, trade-ins, and purchases.
-
Conduct a road test and pre-delivery inspection prior to delivery to the customer.
-
Ensure the delivery to the customer is an “EVENT” that endears the customer to the dealership.
-
Contact customers to encourage additional sales and ensure customer satisfaction.
-
Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right.”
-
Attend training sessions to keep current with sales techniques and department issues.
-
Cultivate prospects (e.g., showroom customer follow-up, phone-in inquiries, past owners, etc.).
Commitments
-
Treat all employees and customers fairly, courteously, and with dignity.
-
Model superior customer service behavior for all sales personnel by maintaining positive relationships with customers, employees, and GM.
-
Remain current with all Sales department training available by attending seminars, workshops, and other related training programs assigned by the Sales Manager.
-
Be prompt and available for flexible scheduling.
-
Be honest and fair in all business dealings.
-
Meet or exceed sales quotas regularly.
-
Continually learn more about the products and services you sell. Stay current on motorcycle trends and selling features.
Physical Demands
-
The noise level in the work environment is occasionally loud.
-
Occasionally requires balancing and pushing a 500 to 800 lb. motorcycle.
-
Spend the majority of the day on your feet.
Working Conditions
- Is potentially exposed to battery acid, gasoline, chemical cleaning materials, or other toxic materials commonly found in a motor vehicle service department.
-
Occasionally, exposed to exhaust fumes or other airborne particles.
Qualifications
-
Must have the ability to get along with a broad customer base.
-
High energy level.
-
Excellent communication skills and demonstrated “closing skills”.
-
Knowledge and experience with sales of motorcycles and other products sold by the dealership or the demonstrated ability to learn them quickly.
-
Must be able to work effectively with all dealership areas to maximize the buying experience for the customer and the dealership's profitability.
Additional Information
Perks & Benefits:
-
Medical, Dental & Vision Insurance
-
401(k) with Company Match
-
Paid Time Off, Increases with Tenure
-
Closed on Thanksgiving & Christmas
-
Employee Pricing on Vehicles, Parts & Service
-
Free & Discounted Gym Memberships
-
Travel Discounts on Hotels, Flights & Rentals
-
OEM Certification & Paid Manufacturer Training Opportunities
-
Career Growth within a Fortune 500 Company
All your information will be kept confidential according to EEO guidelines.
