Description:
PRIMARY FUNCTION:
Responsible for providing outstanding full service to all customers internally and externally over the phone.
PRIMARY RESPONSIBILITIES:
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Manage scheduling, cancelling and rescheduling of appointments for patients
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Answer telephones in a pleasant and helpful manner
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Take prescription refill requests
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Acquire and document all patient demographic information accurately
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Follow protocol for complete patient registration process including verification of insurance coverage
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Apply billing and collecting practices including securing payment plans
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Review and disseminate incoming documents
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Initiate and complete patient portal registration
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Provide assistance to fellow team members
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Compliant with HIPAA, NCPA’s Compliance Plan and Code of Conduct policies
Requirements:
QUALIFICATIONS:
1. Some college preferred
2. Must be computer literate.
3. Excellent customer service skills
EXPERIENCE:
- Experience working with medical terminology
- At least one year of experience working in a call center preferred
- Knowledge of computer systems and applications including electronic medical records
SKILLS:
- Operate a variety of office equipment and computer programs
- Answer the telephone in a pleasant and helpful manner
- Speak clearly and concisely
- Read, understand and follow oral, and written instruction
- Establish and maintain effective working relationships with staff and physicians
EOE/F/D/V
