Lead by Example. Build Great Teams. Deliver Excellence.
Are you an experienced cleaning leader who believes quality matters, enjoys developing people, and isn't afraid to roll up your sleeves? If so, we'd love to talk with you.
For more than 20 years, Magic Broom has built a reputation for delivering exceptional residential and commercial cleaning services throughout the Memphis area. Our success is built on quality, professionalism, and a commitment to treating both our customers and our team with respect.
We're looking for a Cleaning Operations Supervisor who is passionate about developing people, maintaining high cleaning standards, and leading by example. This is a hands-on leadership position that combines coaching, quality control, employee development, and field support.
Position Summary
The Cleaning Operations Supervisor is responsible for overseeing approximately seven cleaning crews (around 30 team members) while ensuring Magic Broom's quality standards are consistently met.
This role serves as the company's cleaning expert—providing training, coaching, quality inspections, and operational support. The ideal candidate is comfortable giving constructive feedback, holding employees accountable, and stepping into the field whenever needed to support a crew or complete specialty projects.
This is not a desk-only position. Our supervisors lead from the front—coaching, training, inspecting, and working alongside our teams whenever needed.
What You'll Do
- Supervise and support approximately 30 cleaning technicians across multiple crews.
- Train, coach, and mentor new and existing employees to uphold Magic Broom's cleaning standards.
- Conduct quality inspections and provide immediate coaching and corrective feedback.
- Fill in for crews when staffing shortages occur.
- Complete residential, commercial, and specialty cleaning projects requiring additional leadership and expertise.
- Assist with onboarding and field training for new hires.
- Participate in interviewing candidates and make hiring recommendations.
- Assist management with employee performance reviews and disciplinary coaching, as needed.
- Adjust team assignments to accommodate vacations, call-outs, and staffing changes while maintaining operational efficiency.
- Maintain positive communication with team members in both English and Spanish.
- Ensure company policies, safety procedures, and cleaning standards are consistently followed.
- Work closely with office staff to ensure smooth daily operations.
- Lead by example through professionalism, integrity, and a willingness to work alongside your team.
Time Breakdown
- 40% Supervising, coaching, inspections, and quality control
- 40% Hands-on cleaning, training, and field support
- 20% Administrative duties, interviews, meetings, and documentation
QualificationsRequired
- Fluent in both English and Spanish.
- Previous supervisory or leadership experience in residential cleaning.
- Experience managing multiple cleaning crews.
- Strong knowledge of residential cleaning methods, products, and quality standards.
- Valid driver's license with a good driving record.
- Comfortable driving company vehicles.
- Ability to transport team members when needed.
- Ability to lift up to 50 pounds and perform physical cleaning tasks daily.
- Strong organizational and communication skills.
- Reliable, dependable, and professional.
Preferred
- Experience supervising both residential and commercial cleaning teams.
- Experience in interviewing, hiring, and onboarding employees.
- Experience in training and coaching cleaning technicians.
- Experience handling employee accountability and corrective coaching.
Success in This Role Looks Like
- Cleaning teams consistently meet Magic Broom's quality standards.
- Team members are well-trained, supported, and held accountable.
- Customer concerns are resolved quickly and professionally.
- New hires are successfully onboarded and become productive team members.
- Crews work efficiently without sacrificing quality.
- Employees know what is expected and receive regular coaching.
The Ideal Candidate
You are someone who:
- Leads with confidence and respect.
- Believes quality is more important than rushing through a job.
- Isn't afraid to have difficult conversations when standards aren't being met.
- Enjoys helping employees grow and succeed.
- Can balance accountability with encouragement.
- Is comfortable jumping in to clean whenever the team needs support.
- Takes pride in delivering exceptional customer experiences.
- Sets the standard through your own work ethic and attitude.
This Position May Not Be the Right Fit If You...
- Prefer working independently rather than leading others.
- Avoid having difficult conversations or holding employees accountable.
- Dislike physical work or expect to supervise from behind a desk.
- Struggle with adapting to changing priorities and staffing needs.
- Believe speed is more important than quality.
Join Our Team
At Magic Broom, we believe great leaders serve their teams. We're looking for someone who leads by example, takes pride in developing people, and is committed to delivering an exceptional experience for every customer.
If you're someone who believes in doing the job the right way, holding yourself and others to a high standard, and helping people grow professionally, you'll thrive here.
We aren't looking for someone to simply manage employees—we're looking for a leader who will coach, train, support, and inspire our team while helping us continue to build one of the most respected cleaning companies in the Mid-South.
If you're ready to make a lasting impact on both our employees and our customers, we'd love to meet you.
Pay: From $22.00 per hour
Benefits:
Work Location: In person
