About the Role
Engineering the future of food delivery means more than just moving a meal from A to B; it's about fueled growth for the local heroes who power our cities. As an Account Manager at Uber Eats, you aren't just managing a portfolio-you are the primary growth engine for a book of high-value Small-to-Medium and Mid-Market businesses.
This role is for the relentless problem-solver who is hungry to make a tangible impact on the bottom line of our partners and Uber alike. You will navigate the messy, fast-paced reality of post-sales engagement, turning high-potential merchants into long-term strategic partners. If you are energized by the challenge of managing the stakes of real-world business and are ready to own your results, this is where you'll build your career.
This position is based in New York, NY or Boston, MA and follows a hybrid work schedule, with employees in the office Tuesday-Thursday.
What You'll Do
- Navigate and grow a high-value portfolio of SMB and Mid-Market restaurant partners, taking full ownership of their lifecycle from onboarding to long-term profitability.
- Build and maintain proactive communication channels with merchant partners via phone, email, and face-to-face meetings to earn trust fast and solve problems without a script.
- Identify and unlock new revenue streams through product adoption, location expansion, and upselling marketing solutions like ads and promotions.
- Lead through influence by partnering with Operations and Sales teams to resolve complex merchant pain points and unblock growth barriers.
- Track and analyze merchant KPIs and OKRs to conduct regular business reviews, turning raw commercial data into actionable growth strategies.
- Minimize risk by identifying and diligently resolving partnership threats to ensure 100% account retention.
- Standardize best practices within your territory, helping to help write the playbook for merchant success at scale.
- Champion the brand as an ambassador of Uber Eats' mission, ensuring partners leverage the full potential of our digital-to-real-world platform.
Basic Qualifications
- Minimum 3 years of experience in sales, account management, or operations where you held full responsibility for hitting specific growth targets.
- Ability to communicate clearly and persuasively in a fast-paced environment.
- Demonstrated experience using data (Excel/Google Sheets) to build a business case and drive decision-making.
Preferred Qualifications
- Grit and Persistence: A proven willingness to "roll up your sleeves" and get in the weeds to hit quarterly revenue and retention targets.
- Systems Thinking: Ability to analyze restaurant needs strategically to unlock creative solutions for complex problems.
- Adaptability: Comfort with ambiguity and a track record of thriving in autonomous, evolving team environments.
- Data Storytelling: Proficiency in taking commercial data and making it digestible and compelling for merchant partners.
- Relationship Mastery: Strong interpersonal skills with the ability to probe for objections and eliminate barriers to gain commitment.
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