General Manager
The Heritage Downtown | Walnut Creek, California
Salary: $120,000–$135,000 + Bonus Opportunity
The Heritage Downtown is seeking an exceptional General Manager to lead our luxury Independent Living community in Walnut Creek, California.
This is a unique opportunity for a proven leader who is passionate about people, operations, hospitality, and creating an outstanding resident experience. We are looking for someone who leads from the front, is highly visible throughout the community, and is committed to building strong teams and a culture of accountability.
If you are looking for a position where you can make a meaningful impact on residents, employees, and overall operations, we would love to speak with you.
About The Heritage Downtown
The Heritage Downtown is an upscale Independent Living community in the heart of Walnut Creek. Our community offers restaurant-style dining, transportation services, activities, concierge services, housekeeping, maintenance, and resident-focused hospitality.
Our mission is simple: provide an exceptional living experience for our residents while fostering a positive and professional environment for our team members.
The Opportunity
The General Manager is responsible for the overall leadership and performance of the community. This position oversees all operational departments and serves as the driving force behind resident satisfaction, employee engagement, financial performance, and operational excellence.
This is not a desk job.
The successful candidate will be present throughout the community, actively engaging with residents, supporting department leaders, solving problems, improving processes, and ensuring a consistently high level of service.
What Success Looks Like
The ideal candidate will:
- Lead and develop department managers and team members
- Create a culture of accountability, professionalism, and teamwork
- Drive resident satisfaction and service excellence
- Maintain a visible and engaged leadership presence
- Improve operational consistency and efficiency
- Oversee budgets, financial performance, and expense management
- Coach, mentor, and develop future leaders
- Identify opportunities for improvement and implement practical solutions
- Build strong relationships with residents, families, employees, vendors, and ownership
- Ensure the community is operating at a high level every day
Qualifications
- Minimum of 5 years of senior leadership experience managing multiple departments
- Strong experience with budgeting, forecasting, financial reporting, and operational accountability
- Proven track record of leading teams and driving measurable results
- Exceptional communication and interpersonal skills
- Strong organizational and problem-solving abilities
- Ability to balance strategic planning with hands-on operational leadership
Industries We Welcome
While senior living experience is valued, it is not required.
We welcome candidates with leadership experience in:
- Independent Living or Senior Living Communities
- Hotels and Resorts
- Luxury Residential Communities
- Country Clubs and Private Clubs
- Hospitality Operations
The right leadership experience is more important than a specific industry background.
The Leader We Are Looking For
We are seeking a true operator and leader.
The ideal candidate is someone who enjoys being in the middle of the action, developing people, solving problems, improving systems, and creating a positive culture.
They are not waiting to be told what to do. They take ownership, make decisions, hold themselves and others accountable, and lead by example.
Most importantly, they understand that great communities are built by great teams.
Compensation & Benefits
- $120,000–$135,000 annual salary
- Performance-based bonus opportunity
- Medical, dental, and vision benefits
- Paid time off
- Professional growth opportunities
- Opportunity to make a lasting impact within a growing organization
Apply Today
If you are a hands-on leader who thrives in a service-oriented environment and enjoys building strong teams, improving operations, and delivering exceptional experiences, we encourage you to apply.
We are excited to find the next leader who will help take The Heritage Downtown to the next level.
Job Type: Full-time
Pay: $120,000.00 - $135,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Senior Management: 5 years (Required)
Ability to Relocate:
- Walnut Creek, CA 94596: Relocate before starting work (Required)
Work Location: In person
