**Please apply exclusively through our job portal on Indeed. Resumes or applications sent via email, direct visits, phone inquiries, or web messages will automatically disqualify candidates**
Position: Brand Coordinator / Sales & Account Development Specialist
Office Hours: Monday – Friday 7:30-4:30pm PST
Pay: $26/hr
What we need:
This role is designed to support the sales team by strengthening customer relationships, improving account engagement, and helping drive growth across B2B partners.
The Brand Coordinator serves as a liaison between retail Brand accounts and Chatham’s Sales Department ensuring partners receive proactive support, consistent communication, and strategic follow-through.
What you’ll do:
· Serves as the point of contact for assigned B2B accounts and maintains regular communication to nurture relationships.
· Assists sales team with order coordination, quoting, and customer requests.
· Tracks sales activities, buying patterns, sales trends, and account performance.
· Provides merchandising support with in-store displays ensuring proper Chatham brand representation.
· Analyzes sales data to identify opportunities for expansion within existing accounts and escalates leads to sales team.
· Provides onboarding support for new retail partners ensuring customers understand available program benefits, tools and resources.
· Issues return authorizations to customers returning products within Stock Balance guidelines.
· Supports prospecting initiatives and lead qualification efforts with sales team.
· Provides white-glove level service to maintain customer confidence.
· Collaborates with a fun, hardworking team that truly values teamwork.
· Communicates clearly and professionally, both in writing and verbal.
· Juggles tasks with ease while maintaining accuracy and customer satisfaction.
Who we’re looking for:
· Someone who genuinely enjoys connecting with people and making their day better.
· A problem-solving, reliable team player who learns and adapts quickly.
· A hard-working, positive individual who wants to grow in a customer-first environment.
· Ability to multi-task, prioritize, and manage time effectively.
· Highly organized with strong follow-through and attention to detail.
· Strong relationship building and communication skills.
· Comfortable working cross-functionally with sales, marketing, and operations teams.
· Minimum of three (2) years prior B2B support, account management, or customer service.
· Minimum of three (2) years of experience and proficiency with Microsoft applications, CRM Systems and FreshDesk or similar ticketing platform.
· Someone who shows initiative, integrity and dependability in all situations.
Why you’ll love working here:
· A fun, welcoming environment where your personality and ideas are appreciated.
· A supportive team that’s always ready to jump in and help.
· Opportunities to learn, grow, and build your career with us.
· The chance to be part of a company that’s as passionate about people as it is about gemstones!
And if that’s not enough, here are more reasons:
· 401k
· Dental & Vision Insurance
· Health Insurance
· Employee Discount
· Health Savings Account
· Life Insurance
· Paid Time Off
· Paid Holidays
· Retirement Plan
* A background check is administered before the start date.
* Cross-training and training are always relevant to this company
* Must complete an Attention to Detail (ATD) assessment.
Pay: $24.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- On-site gym
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- Do you live in North County, San Diego (Vista, Carlsbad, San Marcos, Escondido, Oceanside)?
- What sales support experience do you have that will be beneficial for this position?
Experience:
- Photoshop: 1 year (Required)
- Shopify: 1 year (Preferred)
- Mailchimp: 1 year (Preferred)
Work Location: In person
