Job Summary
The Restaurant/Kitchen Supervisor supports the Restaurant Manager and/or Executive Chef in providing superior food products and maintaining a safe, efficient, professional, sanitary and profitable Food and Beverage operation.
Job Specifications
Qualifications
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Ability to work as part of a dynamic team to consistently deliver a quality product
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Enthusiastic individuals with strong communication skills who works well in a team environment
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Ability to effectively communicate with customers and other employees of the organization
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Previous hospitality/food service experience preferred
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Exceptional communication and interactive skills
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Flexibility to fast-paced environment needs, demands and changes
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Motivational and training experience
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Analytical and organizational skills
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Experienced at training and motivating teams
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Food/Beverage knowledge
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College or vocational schooling preferred
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Certification in sanitation and safe food handling practices
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Ability to verbally communicate effectively with guests and team members in the English language
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Tolerance of all cultures
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Able to work a flexible schedule, including weekends and holidays
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Able to handle objects, reach with arms and hands, stand, sit, or walk for an extended period of time; Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance, pull, bend, stoop, and perform upward reaching for an extended period of time
Job Duties
Job Specific
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Assume responsibilities of Management in his/her absence
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Assist in accountability of sales, expenses and bottom line profits
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Ensure team follows Food & Beverage standards and practices
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Demonstrate a positive role model for Grand Beach Hotel standards of customer service.
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Ensure team prepares and presents food products following recipes and Food & Beverage standards and practices
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Monitor food quality by completing daily a.m. and p.m. line checks
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Assist in providing on-going training and staff motivation to all associates to promote team satisfaction and minimize turnover
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Maintain role model standards in grooming and professional appearance and communications
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Meet highest standards of workplace sanitation/equipment care and safety as set by Health Department and company policy
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Assist with scheduling and complete weekly payroll to maximize associate productivity, labor cost control and customer satisfaction
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Utilize forecasts, daily sales reports and weekly food cost and payroll reports to ensure monthly profit/loss goals are met
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Provide education to staff on new products/menus and ensure adherence to recipes.
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Assist in preparation and production of all food items
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Assist in ordering food, beverage, dry and paper goods based on budget and needs of the business
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Review all invoices to ensure cost and quality controls
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Support food inventories to ensure they are taken on a timely and accurate basis to ensure targeted food and liquor costs are maintained
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Provide ongoing coaching and recognition to increase team's performance
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Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications
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Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company asset
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Welcome and acknowledge all guests according to Grand Beach Hotel standards, anticipate and address guests` service needs, assist individuals with disabilities, and thank guests with genuine appreciation
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Speak with others using clear and professional language
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Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees
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Ensure adherence to quality expectations and standards
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Stand, sit, or walk for an extended period of time
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Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
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Consistently maintain a positive attitude
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Encourage a positive attitude among Team Members
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Anticipate needs, demonstrating sensitivity and responsiveness, ensuring complete satisfaction
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Perform all duties in a timely and professional manner
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Maintain behavior consistent with sexual harassment/hostile work environment policy dictated in the Team Member handbook
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Reports to work as scheduled, in proper uniform, in accordance with the company’s personal appearance standards
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Applies excellent guest relations skills when interacting with guests
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Observes hotel telephone etiquette, message, and call handling procedures
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Special projects and duties as assigned
General
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Promotes and applies teamwork skills at all times
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Is polite, friendly, and helpful to guests, management and fellow Team Members
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Executes emergency procedures in accordance with hotel standards
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Complies with required safety regulations and procedures
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Attends appropriate hotel meetings and training sessions
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Maintains cleanliness and excellent condition of equipment and work area
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Complies with hotel standards, policies and rules
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Recycles whenever possible
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Remains current with hotel information and changes
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Complies with hotel uniform and grooming standards
