ACCOUNTABILITIES & ESSENTIAL FUNCTIONS
- Successful completion of CSA Training
- Provide the highest level of customer service
- Perform data entry accurately and efficiently using various computer programs, word processing, spreadsheet, or database commands; formats material as required
- Proofs material entered and generates data reports as required; reviews discrepancies in data received, requests clarification or advises supervisor of issues related to data
- File, keep records, and prepare/transmit/sort/distribute facsimiles, mail, e-mail, and reports as needed
- Research and expedite customer requests. Monitor and ensure delivery date and product quality to meet customer requirements
- Verify and process customer requests correctly. Provide price and delivery quotes to customer within company specified deadlines
- Demonstrate effective time management and planning/organizing skills
- Work effectively with other members of the team. Maintain a high level of commitment to achieve goals
- Promote and maintain high standards of quality and service excellence
- Take initiative to expand knowledge for position utilizing all available sources
- Provide information regarding availability of in stock and out of stock items and help in order entry work for all regions globally
- Accurately process customer transactions such as orders, quotes via email or Mouser web tool
- Expand overall Mouser and product knowledge utilizing all available sources
- Maintain regular attendance at work
- Support local Customer Service teams and provide support for other teams when needed
Other duties as assigned
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SKILLS & CERTIFICATIONS
- Skill evaluation: Behavioral (80%); Written Communication (80%), Excel (80%)
- Ability and desire to provide excellent customer service
- Proficient in using personal computer, data entry terminal and other common office equipment and software
- Exhibit the potential and desire to advance to other positions
- Exhibit strong analytical, problem solving and negotiation skills, and analyzes the impact of decisions before execution
- Ability type data for long periods of time
- Proficient typing, math and writing skills
- PC experience in a Microsoft Windows environment, proficient with internet, Microsoft Word, Excel, Outlook, and other software
- Ability to use, read, and interpret spreadsheets, printed reports, and a dual terminal screen
- Able and willing to be trained to speak to customers using a telephone headset
- Professional verbal and written communication skills in English including in a telephone environment
- Self-motivated and results oriented
- Able to work independently or as part of a team
Able to work well under pressure of deadlines
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CSA I
Requirements
- High School Diploma or equivalent
