General Manager – Multi-Unit Fast Casual (2 Locations)
Lead two high-performing, award-winning fast-casual restaurants in the Grand Rapids, MI areaOverviewWe are seeking a proven, hands-on Multi-Unit General Manager to take full ownership of two thriving fast-casual restaurants known for exceptional quality, bold flavors, and a fun, high-energy atmosphere. This is not a typical single-unit GM role.
You will be the primary leader responsible for both locations — driving operational excellence, team culture, financial results, guest experience, and brand standards every single day. You will set the pace, hire and develop the people, create specials and limited-time offers, oversee local marketing, and ensure both restaurants run at peak performance in a fast-moving environment.If you thrive in high-volume fast-casual, love building strong teams, and want real ownership of results across two stores, this is the opportunity.
Responsibilities
- Own complete day-to-day operations of both restaurants (front-of-house and back-of-house), ensuring speed, consistency, food quality, cleanliness, and outstanding guest experiences
- Recruit, hire, train, coach, schedule, and retain high-performing team members; build crews that can handle the intensity and pace of busy fast-casual service
- Set and enforce rigorous standards for food quality, preparation, presentation, and safety
- Manage labor, inventory, food cost, waste, and full P&L performance for both locations
- Create and execute Limited Time Offers, specials, promotions, and local marketing initiatives that drive sales and protect the brand
- Develop assistant managers and shift leaders so the restaurants operate excellently with or without you present
- Ensure full compliance with all health, safety, and alcohol-service regulations
- Resolve guest issues quickly and maintain a welcoming, people-first culture
- Continuously improve systems, training, and processes across both stores
Ideal Candidate
- Strong multi-unit or high-volume single-unit General Manager / Area Manager experience in fast-casual restaurants (chicken, wings, or similar high-energy concepts highly preferred)
- Proven track record of hiring, developing, and retaining teams in fast-paced environments
- Comfortable operating at the speed and intensity required in busy fast-casual restaurants while never sacrificing quality or hospitality
- Solid financial skills (P&L ownership, labor management, inventory control, cost control)
- Hands-on leadership style — willing to jump into any position when needed
- Passion for great food, genuine hospitality, and building a positive, high-energy team culture
- Excellent communication and coaching abilities
- Ability to work a flexible schedule including evenings, weekends, and some holidays, and travel between the two locations daily/as needed
What We Offer
- Full autonomy and complete operational accountability over two successful restaurants
- Competitive salary + performance incentives
- 401(k)
- Employee discount
- Paid time off
- Paid training
- Opportunity to lead a respected local brand with real growth potential
Job Type: Full-time
Work Location: In person – Grand Rapids, MI area (must be able to work between both locations)
Experience: Restaurant management experience required; multi-unit or high-volume fast-casual experience strongly preferred.
This is a confidential search. Apply if you are ready to lead two restaurants with excellence, protect a high-quality brand, and build winning teams in a fast-casual environment.
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
- Paid time off
Experience:
- Restaurant management: 2 years (Preferred)
- Fast casual: 2 years (Preferred)
- Restaurant: 2 years (Preferred)
Work Location: In person
