POSITION OVERVIEW
The Lead Provider Services Specialist (PSS) oversees provider compliance activities and ensures adherence to Texas Workforce Commission regulations, Board directives, and organizational policies. This role leads monitoring efforts, technical assistance, and training initiatives to support provider contractual compliance. The position helps ensure the accuracy and completeness of provider documentation and data management within the State of Texas' Child Care management software. The role also drives continuous improvement efforts by identifying operational efficiencies, mentoring staff, and supporting high-quality service delivery, while providing mentoring and team support to the PSS unity
Expected Positive Outcomes
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Maintain complete and audit-ready provider files, ensuring compliance with documentation and contractual requirements.
- Improved attendance recording consistency and a reduction in technical assistance inquiries through proactive provider education and support.
- Meet or exceed the required number of monitoring visits required by TWC.
- Resolve complex provider contract issues and escalated concerns efficiently, contributing to improved provider relationships and operational continuity.
Essential Function
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Prepares and maintains updated paperwork for all records within the time frames specified by the Texas Workforce Commission and Board area directives and policies and procedures.
- Provides guidance and oversight for accurate and timely updates within the State of Texas’ child care management system, ensuring data integrity and regulatory compliance across the team.
- Directs and coordinates monitoring activities of providers to ensure adherence to contractual requirements, state regulations, and quality standards, while providing advanced technical assistance and corrective action guidance as needed.
- Conducts follow up visits on service improvement agreements.
- Serves as a subject matter expert on unit procedures, policies, and operational guidelines, leading team participation in meetings and training to strengthen understanding of the ETWDB system and related initiatives.
- Works closely with Supervisor in developing and implementing plans for large scale unit projects and tasks.
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Leads the resolution of complex provider contract issues, escalated complaints, and operational concerns by working collaboratively with management, and Family Services team members.
- Helps ensure all provider files are complete, accurate, and compliant with required documentation standards, including service agreements, tax documentation, deposit forms, and state licensing records
- Identifies, evaluates, and recommends process improvement initiatives, helping to develop and implement strategies that enhance compliance, workflow efficiency, and overall program performance.
- Provides leadership, mentoring, and support to team members, promoting accountability, professional development, and consistent application of policies and procedures.
- Performs other duties as assigned
- Complies with all policies and standards
PREFERRED/ REQUIRED QUALIFICATIONS
Education Level
Education Details
Required/ Preferred
High School Diploma or Equivalent
Minimum of a High School Diploma or Equivalent
Required
Associate's degree or equivalent from two-year college or technical school preferred or equivalent combination of education and experience.
Preferred
Work Experience
Experience
Experience Details
Required/ Preferred
2-4 years
At least 2 years' work related experience
Required
Knowledge, Skills and Abilities
Intermediate experience in Microsoft Word, Excel, and Outlook
Ability to handle escalated situations with critical thinking skills and problem solving techniques.
Ability to manage multiple projects simultaneously.
Demonstrated ability to work with customers and vendors, keep detailed records, and enter data accurately and timely into automated data bases
Licenses and Certifications
Licenses/Certifications
Licenses/Certification Details
Time Frame
Required/ Preferred
DL NUMBER - Driver License, Valid and in State
Valid Texas driver's license and Auto Liability Insurance
Upon hire
Required
PHYSICAL DEMANDS/WORKING CONDITIONS
Physical Demands Category:
Office and Administrative Support
Physical Demands
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Demand
N/A
Rarely
Occasionally
Frequently
Constantly
Weight
Eye/Hand/Foot Coordination
X
Working Environment
While performing the duties of this job, the associate is required to work within the selected working environments.
Working Condition
N/A
Rarely
Occasionally
Frequently
Constantly
Travel Requirements
40%
Travel is required within the Workforce Board Area to contracted Providers and vendors
BakerRipley is an equal opportunity employer/program. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any status protected by federal, state, or local laws. We are committed to complying with all federal, state, and local laws providing
equal employment opportunities, and all other employment laws. Auxiliary aids and services are available upon request for persons with disabilities.
