Overview :
YOUR PASSION, ACTIONS & FOCUS is our Strength
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Join the Caretria Team!
The Senior Supply Chain Specialist will be a dedicated point of contact for new programs, supporting a variety of project initiatives in conjunction with the Customer Operations, Contract Operations and Client Services team. Responsibilities include interaction with the client contacts and logistics teams; trouble-shooting program or client issues; answering report requests; and coordinating with internal departments to fulfill any day-to-day client needs or requests. This is a critical support position in the Customer Operations team, requiring an eye for detail as well as excellent communication, documentation management and critical thinking skills.
Responsibilities:
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Participates as a key member of Customer Operations in leading the fulfillment of client requests.
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Works and leads discussions with internal teams in day-to-day duties of program obligations such as running reports, investigating problems, interacting with other departments, and flagging issues for follow-up.
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Ability to prioritize needs and assess feasibility of requests from the client.
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Help foster effective and trusting relationships with internal stakeholders.
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Responds in a timely, professional, courteous manner with accurate answers to problems and inquiries from internal and external sources.
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Maintains document retention and record keeping.
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Leads solutioning of all issues for client with internal teams
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Ability to be liaison between client and internal teams
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Proactively addresses, researches, and resolves issues faced by internal teams.
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Escalates high priority or reoccurring issues to the appropriate parties to ensure resolution.
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Requires knowledge and use of multiple software systems.
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Attends regular meetings with other operational teams to receive instruction, share creative ideas and provide relevant updates
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Maintains regular, courteous interdepartmental relations and communication
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Ability to manage inventory with inbound international movement
The above duties are meant to be representative of the position and not all-inclusive.
Qualifications:
MINIMUM JOB REQUIREMENTS:
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Bachelor's Degree or equivalent combination of education and experience
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Prior experience in customer/client facing role
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Ability to read, write, speak, and understand the English language.
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Working knowledge of Microsoft Office Suite including Word, Excel, and Outlook
PREFERRED EDUCATION AND EXPERIENCE:
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Specialty pharmacy or PBM experience
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International shipment understanding
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Knowledge of supply chain management and/or Distribution Center operations
KNOWLEDGE, SKILLS & ABILITIES:
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Adaptable to regularly changing priorities and deadlines
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Excellent at time management
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Organized by nature
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Attentive to details
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Able to prioritize multiple tasks
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Urgent in the completion of tasks
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Successful in clear, concise verbal and written business communication
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Effective in building rapport across departments and along chain of command
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Prepared to self-motivate and work independently
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Advanced in critical thinking
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Creative in finding solutions
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Working knowledge of MS Office, especially Outlook, Word, Excel and PowerPoint
PHYSICAL DEMANDS:
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Limited travel may be required
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Location of job activities 100% inside
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Extensive manual dexterity (keyboarding, mouse, phone)
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Use of phone for communication
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Sit for prolonged periods of time
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Occasionally lift, carry, and move up to 25 pounds
PHYSICAL DEMANDS:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
