Job Overview
We are seeking a dynamic and detail-oriented Collision Estimator to join our automotive repair team. In this vital role, you will evaluate vehicle damage resulting from collisions and develop accurate repair estimates to ensure efficient and high-quality service. Your expertise will help streamline the repair process, communicate effectively with clients and technicians, and contribute to our reputation for exceptional customer care. This position offers an exciting opportunity for someone with a passion for automotive diagnostics, mechanical knowledge, and excellent client communication skills to thrive in a fast-paced, rewarding environment.
Responsibilities
- Assess vehicle damage through detailed inspections, utilizing computer-aided estimating software to produce precise repair estimates.
- Communicate clearly with customers regarding repair procedures, costs, and timelines to ensure transparency and customer satisfaction.
- Collaborate closely with technicians and service managers to coordinate repairs, parts ordering, and workflow scheduling.
- Upsell additional services such as oil changes, tire services, brake repairs, suspension work, shocks & struts, transmissions, or other mechanical repairs when appropriate.
- Maintain thorough documentation of all estimates, repair orders, and client interactions in accordance with dealership or shop standards.
- Assist in managing customer expectations by providing updates on repair progress and addressing any concerns promptly.
- Support dealership or shop operations by handling cash transactions accurately and ensuring all client communication is professional and courteous.
Qualifications
- Proven experience as a collision estimator or in automotive service management; dealership experience is highly preferred.
- Strong mechanical knowledge with hands-on experience as a service technician or mechanic is advantageous.
- Proficiency in estimating software and computer-aided vehicle damage estimating tools.
- Familiarity with automotive diagnostics, collision repair processes, and vehicle maintenance procedures.
- Excellent customer service skills with the ability to communicate complex repair details clearly to clients.
- Knowledge of auto estimating techniques including service writing, auto estimating software, and client communication strategies.
- Ability to upsell additional services such as tire service, oil changes, brake repairs, shocks & struts, suspensions, transmissions, and other mechanical repairs effectively.
- Valid driver’s license with a clean driving record; ability to drive vehicles for inspection purposes.
- Cash handling experience is a plus; strong organizational skills are essential for managing multiple estimates simultaneously.
Join our team and become an integral part of delivering outstanding automotive collision repair services! We value energetic professionals who are eager to grow their careers while providing top-tier customer experiences in a collaborative environment.
Pay: $19.00 - $26.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Vision insurance
Work Location: In person
