Job Description .buttontextc2d360e9261385d1 a{ border: 1px solid transparent; } .buttontextc2d360e9261385d1 a: focus{ border: 1px dashed #da291c !important; outline: none !important; }
Customer Service Associate - Internal Customers
Req Id: 1808
State/Province: Arizona
Business: Gore Medical Products
Category: Sales & Marketing
Sub-Category: Customer Service
Work Arrangement: Hybrid
Posting Start Date: 6/17/26
Posting End Date: 7/1/26
About the Role
The Medical Products Division is looking for a Customer Service Associate to join our Field Sales Associate Customer Service team. In this role, you will provide superior service and solutions to our internal customers by supporting our medical devices that improve the lives of patients worldwide.
This position will be located at our facility in Phoenix, Tempe or Flagstaff, Arizona with the possibility of a hybrid work arrangement.
Responsibilities
Order processing using an ERP system
Inventory management and returns handling
Manage internal customer requests through Phone, Email, Fax and Movemedical (web based order system)
Providing assistance to Field Sales Associate with system tools
Trouble shooting issues and questions around system tools for our field sales team
Serve as a liaison between the internal and external customer and the business to achieve exceptional results
Manage individual commitments while maintaining awareness of day to day demands
Identify and anticipate the needs of the customer
Utilize systems, tools, and knowledge to show expertise when handling inquiries
Proactively identify opportunities for process improvements that drive efficiency and enhance the customer experience
Required Qualifications
Bachelor's degree or minimum 3 years of demonstrated experience in a customer-support role with high call volume where accuracy and process discipline are essential
Demonstrated experience in navigating through multiple software systems and applications
Effective and professional communication skills both written and oral in the region you are supporting
Skilled in using Microsoft Office Suite
Strong organizational, time management, and multi-tasking skills
Flexible, open-minded, and solution-oriented team player
Ability to work holidays as required
Ability to adapt to a changing environment and execute effectively in high pressure situations
Ability to stay focused on individual, team and divisional goals and objectives, and work independently and in a team environment
Demonstrated experience to comprehend, recall, and explain complex transactional information to customers and rely on instructions and pre-established guidelines to perform required tasks and resolve problems promptly
Desired Qualifications
Experience in a customer service/call center environment or international business setting
Working with a global ERP system, SAP system, Salesforce and/or inventory management, providing support and minor trouble shooting
Project Management and process improvement experience
This position offers a hybrid work arrangement in the country from which the Associate is employed. Eligibility is dependent on the responsibilities of the role and business needs, and the Associate must agree to comply with Gore’s work arrangement policies.
What We Offer
Our success is based on the capability and creativity of our Associates, and we are proud to offer a comprehensive and competitive total rewards program that supports your everyday and helps you build your tomorrow.
We provide benefits that offer choice and flexibility and promote overall well-being. And in keeping with our belief that every Associate should share in the collective success of the enterprise; we provide a distinctive Associate Stock Ownership Plan in each country as well as potential opportunities for “profit-sharing”. Learn more at gore.com/careers/benefits
Gore is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, national origin, ancestry, age, status as a qualified individual with a disability, genetic information, pregnancy status, medical condition, marital status, sexual orientation, status as a protected veteran, gender identity and expression, and any other characteristic protected by applicable laws and regulations.
Gore is committed to a drug-free workplace. All employment is contingent upon successful completion of drug and background screening. Gore will consider qualified applicants with criminal histories, e.g., arrest and conviction records, in a manner consistent with the requirements of applicable laws.
Gore requires all applicants to be eligible to work within the United States. Gore generally will not sponsor visas unless otherwise noted on the position description.
