Position Title: Intake Specialist
Category: Classified; FLSA Applies
Compensation: Hourly, insurance coverage, and fringe benefits as per the current Mahoning Valley Regional Council of Government (MVRCOG) Board Policy.
Education/Degree: High school diploma or equivalent.
Reports to: Intake Coordinator
Supervises: None
Qualifications: The following qualifications and guidelines:
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Processes calls to engage families in the Help Me Grow system of services to determine eligibility.
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Responsible for answering agency and departmental phone lines maintaining a consistent positive, helpful attitude.
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Provides appropriate information to callers and refers callers to resources as needed.
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Obtains and documents new referrals, performs data entry and data verification by extracting information from multiple databases and/or forms per protocol ,assigns designated referrals per protocol, and assists with managing correspondence with families and referral sources.
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Maintains accurate, complete and correct documentation/records.
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Checks voicemail, fax and email for new referrals and assigns per protocol.
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Troubleshoots issues related to data entry and contacts Ohio Department of Health, the Ohio Department of Developmental Disabilities, staff and/or partners to resolve issues, inconsistencies and/or missing data.
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Any other duties assigned by the Superintendent.
REQUIRED ETHICAL AND PROFESSIONAL ATTRIBUTES AND BEHAVIORS:
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Regular and prompt in attendance.
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Seeks opportunities to improve skills and grow professionally.
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Prepares an annual professional development plan that links professional growth with ESCEO and other assigned goals.
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Attends and actively participates in all required/assigned training sessions, meetings and other responsibilities.
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Provides quality service to both internal and external colleagues and customers.
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Seeks opportunities to participate as a productive member of ESCEO, school district , and other committees and teams
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Generates internal and external support for ESCEO services.
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Represents the ESCEO and its service schools with professionalism at all times.
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Demonstrates at all times integrity and ethical behavior.
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Responds quickly to directions for improvement from supervisors
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Maintains confidentiality in all job related discussions and communications.
OTHER EXPECTATIONS AND DEMONSTRATED SKILLS AND ABILITIES:
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Reads, analyzes and interprets data and reports.
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Writes reports, correspondence and other appropriate communication.
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Presents information and responds to questions effectively and efficiently.
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Prioritizes task, requirements and expectations in order to perform to a standard of excellence in service.
WORKING CONDITIONS:
Exposure to the following situations may range from remote to frequent based on circumstances and factors that may not be predictable.
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Duties may require bending, crouching, kneeling, reaching, and standing.
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Duties may require lifting, carrying, and moving work-related supplies/equipment, up to 50 pounds.
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Duties may require operating and/or riding in a vehicle.
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Duties may require traveling to meetings and work assignments.
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Duties may require working in proximity to moving mechanical parts.
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Duties may require using a computer keyboard and monitor.
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Duties may require wearing protective clothing and using safety equipment.
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Duties may require working extended hours.
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Potential for exposure to adverse weather conditions and temperature extremes.
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Potential for exposure to air-borne particulates, chemical irritants, combustible materials, electrical hazards, equipment vibrations, noises, and odors.
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Potential for exposure to blood-borne pathogens and communicable diseases.
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Potential for interaction with aggressive, disruptive, and/or unruly individuals.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
