Bartender

AT Hospitality
Cincinnati, OH

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Job Details

Qualifications

Customer communication
Confidential information handling
Customer relationship building
Hotel policy compliance
Client inquiry handling
In-person customer service
Hotel and accommodations guest complaints handling

Full Job Description

Bartender

Join a company that is passionate about creating exceptional experiences!

AT Hospitality, is looking for passionate individuals to join our dynamic team! Whether you're working at The Summit Hotel or Element Eatery, you'll be part of an organization dedicated to delivering exceptional experiences and prioritizing guest satisfaction with a commitment to detail.

Element Eatery is a vibrant hub of the Greater Cincinnati community, featuring nine unique, chef-driven restaurants under one roof. We're more than just a dining destination; we're a gathering place where people come together to enjoy delicious food, live music, and community events. Our focus is on creating a welcoming atmosphere where everyone feels at home.

At AT Hospitality, we are committed to creating a supportive and inclusive work environment where all associates are empowered to succeed. We are looking for individuals who are passionate about hospitality and excited to be part of a company that is making a difference in the community.

Simply stated, our mission is to delight our guests, support our associates, and serve as a model for our community.

Job Summary

The Bartender is responsible for providing the highest quality beverages and service to customers and servers. The bartender is also responsible for maintaining the AT Hospitality standards of cleanliness and sanitation.

Job Qualifications

Education & Experience:

High school diploma or equivalent
Previous bartending experience is required
Must be proficient in mixology

Physical requirements:

Flexible and long hours sometimes required.
Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift

General Requirements:

Must be able to effectively communicate both verbally and written with all level of associates and customers in an attentive, friendly, courteous, and service-oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by associates and customers.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with customers and associates in an attentive, friendly, courteous, and service-oriented manner.
Attend all ATH required meetings and trainings.
Maintain regular attendance in compliance with AT Hospitality Standards, as required by scheduling, which will vary according to the needs of the property.
Maintain high standards of personal appearance and grooming, which include wearing nametags.
Comply with AT Hospitality Standards and regulations to encourage safe and efficient property operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs
Perform other duties as requested by management.

Job Duties and Functions

Fundamental Requirements:

Maintain a warm and friendly demeanor at all times.
Set up the bar according to ATH standards to ensure that guests are served promptly and efficiently
Prepare beverages and cocktails according to ATH mixing and presentation standards
Serve customers with all beverage requirements in a friendly, courteous, and professional manner
Break down bar after the completion of functions, storing liquor, supplies, and equipment according to ATH standards
Follow all state liquor laws.
Know property services and facilities.
Abide by all ATH policies and safety rules.
Follow prescribed procedures in serving liquor with care to avoid problems with intoxicated guests.
Respond to customer problems, complaints, and accidents.
Be familiar with all fire exit locations and fire extinguisher locations and know how to operate.
Ensure that the bar and service areas are kept clean and tidy during service.
Ensure overall customer satisfaction.

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