Fulfillment and Shipping Assistant Manager

Job Details

Assist, and occasionally lead, in improvement projects; keep track of the project progress, perform testing and quality control, meet timelines, and consider costs to ensure project expectations are met
Develop and maintain partnerships with outside resources including third-party vendors
Collaborate with the Senior Warehouse Manager to evaluate sales data/forecast and plan for labor needs and the reordering of packaging supplies
Assist in the review and negotiations of relevant contracts including shipping contracts, submit purchasing requests for warehouse supply needs and review invoices for accuracy
Partner with all departments including Customer Service, Merchandising, Purchasing, Retail, and Human Resources to create clear goals to meet business objectives

Able to effectively communicate with other cross-functional departments through various communication channels to provide assistance and resolution of complex questions
Lead warehouse functions as it relates to WMS/OMS/ERP systems
Manage the daily fulfillment and shipping operational tasks (pick, pack, and ship) by planning, assigning, and delegating work to team members; ensure order accuracy and service level agreements are met
Maintain equipment resources in the performance of daily tasks and assist in the resolution and escalation of any technical issues
Connect with Customer Service and Inbound/Inventory teams to ensure that order changes/delay or issues are resolved in a timely manner
Ensure day-to-day activities are in alignment with safety protocols; conduct safety observations for confirmation of clean and organized work spaces
Manage time off requests from staff in accordance with company policy
Manage completion of workload on high volume days while solving real time challenges with quick thinking
Regularly review order management reports to identify any discrepancies within the lifecycle of an order and assist in resolving order issue
Create effective training materials while considering various learning styles and monitor for continuous improvement; develop and drive improvement in cost and accuracy of operational performance
Plan and manage fulfillment operations for new store opening projects

Support your staff through coaching, training, one-on-one check-ins, providing constructive feedback, conducting performance reviews, and guiding team members in their individual development plans
Lead team meetings to maintain awareness of policy changes, inform of any product updates, weekly goals, and other information as needed
Develop fulfillment and shipping goals and motivate the team to continuously meet them
Conduct interviews and share feedback with HR management
Play a key role in community and team building to maintain a balance of harmony within the team.
Monitor and manage order picker and shipper productivity through the metrics dashboard, identify inefficiencies and work with the team member to improve and resolve

Oversee the receipt of packaging merchandise and assists with the unloading if needed; review packing slips for accuracy
Lead 3rd party inbound communication; work with freight forwarders to facilitate shipments and delivery coordination; determine the best method of shipment while considering costs and need by dates
Create shipping labels, send tracking numbers, and issue return labels
Contact carriers to assist in retrieval of lost, damaged, or held packages; file and track the history of a lost, damaged, missing content, or late arrival claims
Oversees the assembly of oversized deliveries of high value, high quantity, and/or fragile goods and prepare product information along with shipping instructions and documents
Hold meetings with shipping carriers to review courier performance and to ensure contractual delivery obligations are being met; notify carriers on any company schedule changes and updates
Organize daily workflow and prioritize shipments based on pickup time or ship date scheduled
Conduct weekly audits of carrier invoices to identify and flag any rate changes or discrepancies
Maintain knowledge of shipping carrier information including routes and rates and communicate any changes to appropriate departments
Oversee palletizing operations to ensure shipments are secure, properly labeled, and shipment-ready.
Demonstrate proficiency in preparing and managing Bills of Lading (BOL)

2+ years experience in managing a team of 10+ in a distribution/operational capacity, including the hiring of seasonal/part-time staff and managing payroll
Able to work overtime when needed, particularly during holidays
Strong sense of urgency and ownership to meet daily expectations and goals
Team player with a respectful, positive, and supportive approach
Clear and concise communication, both written and verbal
Time management/prioritization with the ability to work independently and within a team environment
Must be data driven and a problem solver
Experience working with a warehouse management system; proficiency with G-Suite and Excel

Plus bonus!