RESPONSIBILITIES:
The Ambulatory Solutions Application Analyst is primarily responsible for developing, deploying, training, and providing post-implementation support for the Electronic Health Record (EHR) across ambulatory workflows.
- Responsibilities include planning, performing, managing, and supporting identified EHR users within the Duke Health environment.
- This support extends to the Ambulatory Solutions suite of modules, including EpicCare Ambulatory, Phoenix, Kaleidoscope, Care Everywhere, Haiku/Canto, Nurse Triage, Bones, Rehab, and other necessary Epic modules and third-party integrated applications.
- Working closely with Epic and other application teams to create and execute deployment tasks, interpret clinical workflows, and participate in the build, testing, and support of Ambulatory Solutions applications.
- Advising and assisting with educational issues, including cross-training team members, end-users, and the Service Desk through face-to-face interactions, phone or email communications, and training classes.
- Participating in daily business hour rotations to provide production support and Core Ops error management.
- Partnering with providers and clinical staff to improve their knowledge and fluency within team as needed, coordinating virtual and on-site assistance to support the growth and expansion of clinics under the Health umbrella.
- Facilitating Epic support during implementation phases to enhance knowledge transfer and promote proficiency in utilizing the application and providing liaison services between the team and identified Super User and End User resources throughout all clinics and Community Connect customers.
- These services include participating in design sessions, reviewing specifications for the implementation of the EHR, and specifying bug fixes, new features, and enhancements over time to ensure they meet the needs for providing patient care.
Level 1:
- Obtain additional Epic certification and proficiency as defined by management through classroom instruction at Epic (Madison, Wisconsin), self-directed learning, multiple project assignments, and competency exams.
- Interprets and analyzes systems, data, and information with supervision.
- Implements applications, tools, processes, and structures that assist end users with the management of data in their business unit.
- Provides systems support, including troubleshooting and the configuration and testing of software.
- Ensures security of technology solutions with supervision.
- Participates in planning and providing customer training sessions on system use or revisions.
- Assists in making oral and written presentations to project teams and management.
- Completes simple tasks and portions of larger information system projects with direction.
- Identifies internal resources to build project team efficiency.
- Updates system, operational, and department documentation.
- Recommend areas for process improvement.
- Adhere to organizational policies and procedures defined.
- Review, evaluate, and complete NOVA assignments per established deadlines, including associated build as required, for monthly SUs, Upgrades, and other system-assigned updates (i.e. IMO, FDB, CPT, etc.) as defined by management.
- Ability to initiate and follow change management processes for minor system updates.
- Participates in the daily business hours PRD on-call rotation to triage and assist with production support requests.
- Participates in the daily business hours PRD Core Ops error management rotation.
- Participates in the weekly after-hours PRD on-call rotation to triage and assist with production support requests for evenings, weekends, and holidays.
- Assisting with minor error queue management responsibilities and validations with potential overnight or weekend engagements as defined by management.
- Perform other related duties incidental to the work described herein.
Level 2:
In addition to the duties described above the Level 2 will:
- Provide identified liaison services between Epic and identified EHR application, deployment, and development staff.
- Assist in the creation and execution of deployment tasks, clinical workflow interpretation, and participate in EHR application build, testing, and support.
- Advise and assist with educational issues, including cross-training of team members, end-users, and Service Desk via face-to-face, via phone or email, and training classes.
- Function as a EHR application expert for base functionality.
- Review test plans to account for the testing of new features with all releases.
- Assist in the design and specification of bug fixes to ensure they meet the needs of client, as well as participate in design sessions and review of specifications for new features and enhancements in the EHR.
- Perform in-depth analysis of end-user department workflows, data collection, report details, and other technical issues associated with Epic software as they relate to system design and build decisions.
- Proactively complete assigned module deployment(s), management, and validation tasks within a defined timeline.
- Independently interprets and analyzes systems, data, and information.
- Develop and document system and user procedures.
- Makes oral and written presentations to project teams, management, and other departments.
- Coordinates and operationalizes complex projects with direction.
- Identifies areas for procedural improvements.
- Provides detailed specifications describing functions to be automated.
- Work closely with report writers to ensure all operational and regulatory reporting needs are met including reports necessary to comply with regulatory requirements
- Provide oversight within identified development and production support meetings, reviews, and design sessions as assigned.
- Perform other related duties incidental to the work described herein.
- Three (3) years EpicCare Ambulatory experience, preferably all things e-prescribing related – controlled substances, electronic prior authorizations, refill protocols, etc.
Bachelor’s degree in a related clinical or technical field, or four years of equivalent technical experience required.
