Job Summary
Seeking a dependable, customer-focused Customer Service Representative / Payment Clerk to join our team. This position serves as one of the first points of contact for our customers and is responsible for providing exceptional customer service while processing utility payments, maintaining customer accounts, and performing a variety of clerical and administrative duties.
The ideal candidate is professional, organized, detail-oriented, and enjoys working with the public in a fast-paced office environment.
Responsibilities
- Greet customers and provide professional customer service.
- Answer incoming telephone calls and assist customers or direct calls appropriately.
- Accept and accurately process utility payments.
- Respond to customer inquiries regarding utility accounts, billing, payments, and services.
- Prepare, process, and monitor service work orders.
- Perform data entry and maintain customer account information.
- Assist with delinquent account tracking and collection activities.
- Perform other related duties as assigned by the Office Manager.
Minimum Qualifications
- High school diploma or GED.
- At least one (1) year of customer service and cash handling experience.
- Basic computer skills, including Microsoft Office.
- Strong communication, organizational, and customer service skills.
- Ability to multitask while maintaining a high level of accuracy.
We're Looking for Someone Who Is
- Friendly and professional
- Dependable and punctual
- Detail-oriented and accurate
- Comfortable handling cash and working with numbers
- Willing to learn and provide outstanding customer service
Pay: $19.00 - $23.00 per hour
Work Location: In person
