Customer Service Agents help shape the first impression visitors get of the Activity Desk. Their role is crucial in turning inquiries into bookings and ensuring guests feel informed, welcomed, and excited for their adventure. Specific duties including but not limited to the following;
- Greet guests in person and answer inbound phone calls and emails from prospective and existing guests.
- Provide detailed information on available tours, schedules, pricing, logistics, and safety protocols
- Assist guests in planning and booking tours and activities, using the reservation system to secure bookings
- Process payments, issue confirmations, and ensure accuracy of reservations
- Handle guest inquiries, resolve issues, and follow up on incomplete or pending bookings in a timely manner
Maintain up to date knowledge of all Moab Adventure Center experiences and offerings so you can provide accurate recommendations.
Job Types: Full-time, Seasonal
Pay: From $21.00 per hour
Work Location: In person
