Description:
Essential Functions
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Provide assistance at our larger sites and/or fill-in during site manager absences.
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All duties related to processing tenant applications:
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Annually re-certify tenants as well as reinforcing lease, addendums, house rules, etc.
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Review and prepare for audits
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Assign tasks, review and approve time cards for the key holders
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Collect rents and maintain tenant and unit files in accordance with regulations and in a timely manner
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Perform move-in inspections with tenants
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Review lease and house rules and with the new tenants and instruct on the use of appliances, etc.
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Perform move-out inspections with Portfolio Manager and/or Maintenance Manager
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Arrange for re-keying of front door locks
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Process security deposit refunds in a timely manner
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Process repairs quickly to ensure the unit can be re-rented as soon as possible
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Assist with periodic inspections
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Process accounts payable on a weekly basis
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Attend training classes and seminars to stay current with appropriate property required certification
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Prepare various weekly and monthly reports as required
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Work within the approved operating budget
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Process work orders by notifying maintenance staff or an outside provider of needed repairs
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Track preventive maintenance and process purchase requests and approval forms
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Check community areas and shared spaces for cleanliness and safety on a daily basis
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Maintain control of keys for apartments and common areas and assist tenants with lockouts
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Assist tenants in organizing regular cultural and national celebrations
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Maintain the community room calendar, if applicable
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Help to coordinate, through department collaboration, self-sufficiency tenant programs and activities
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Be prepared for emergencies with mapping of gas shutoff valves, water, escape routes, etc.
Requirements:
Skill & Knowledge Requirements
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General computer literacy
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Proficiency in Microsoft Office, especially in Word and Excel
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Strong verbal and written communication skills
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Ability to work with people of all cultures and economic status
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Bilingual (English/Spanish) may be required and is always highly preferred
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Ability to provide professional and courteous customer service
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Works collaboratively in a team environment
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Ability to prioritize, multitask and meet deadlines autonomously
Experience Requirements
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Experience working in an office environment and using office equipment
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Experience in affordable housing property management highly desired
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Proven ability and experience maintaining confidentiality with proprietary company information and personal client information.
License/Certification Requirements
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Valid CA driver’s license, proof of auto insurance and access to a reliable vehicle.
Physical Requirements
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Light lifting (up to 20 pounds), walking, bending and squatting for short periods of time.
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Ability to travel to different site when coverage is needed.
