Clinical Assistant
Our clinic is seeking a dedicated and professional Clinical Assistant to support the delivery of high‑quality patient care within our ophthalmic/optometry practice. This role is well‑suited for individuals with strong interpersonal skills, a commitment to accuracy, and an interest in clinical work.
We welcome applicants without prior ophthalmic experience and provide comprehensive training. A high school diploma or equivalent is required; medical or clinical experience is preferred.
Core Competencies
Communication excellence — Clear, effective communication and strong interpersonal interaction
Compassionate patient care — Sensitivity to patient concerns and a calm, supportive demeanor
Organizational precision — Strong organizational habits and meticulous attention to detail
Team collaboration — Ability to work effectively within a clinical team
Technical proficiency — Demonstrated comfort with computer systems and medical records
Primary Duties
Patient orientation — Introduces new patients to office workflow and outlines what to expect
Test explanation — Describes the purpose and experience of each diagnostic test
History collection — Gathers comprehensive patient histories, including chief complaint, ocular and medical history, medications, allergies, and family history
Clinical documentation — Performs consistent, accurate documentation and testing
Imaging support — Assists the ophthalmic photographer with fundus, external, and anterior segment imaging
Patient prioritization — Determines appropriate testing order to maintain efficient flow
Patient escorting — Escorts patients from the waiting area and initiates data collection
Care transitions — Informs patients about next steps and ensures comfort during transitions
Flow adjustments — Adjusts testing order as needed to support physician efficiency
Phone triage — Handles calls related to ocular emergencies, medication refills, and general care questions
Scheduling coordination — Collaborates with reception staff to maintain smooth scheduling
Troubleshooting — Identifies and resolves minor equipment issues
Maintenance — Replaces bulbs, checks instrument connections, and ensures proper function
Sterilization — Conducts autoclaving and maintains instrument sterility
Issue reporting — Reports ongoing equipment concerns to the Lead Ophthalmic Technician
Guided learning — Seeks direction from senior staff and avoids working beyond skill level
Appointment confirmation — Calls patients to confirm appointments two business days prior
Room readiness — Maintains clean, orderly exam and procedure rooms
Supply management — Ensures adequate stock levels in clinical rooms
Additional duties — Completes other tasks as assigned
This role operates within a professional clinical environment. Physical activities may include speaking, hearing, manual dexterity, standing, walking, sitting, and occasional lifting up to 50 lbs. Visual demands include near and distance vision with the ability to adjust focus. Noise levels are typically low to moderate.
Additional Notes
This job description outlines primary responsibilities but is not exhaustive. Duties may evolve based on operational needs. Employment is at‑will, and this document does not constitute a contract. Reasonable accommodations will be provided for individuals with disabilities. AI‑assisted tools may be used during parts of the hiring workflow to enhance efficiency and fairness; all applications are reviewed by qualified human staff, and hiring decisions are made exclusively by personnel.
Equal Opportunity Statement
We are an Equal Opportunity Employer, maintain a tobacco‑ and vape‑free workplace, and participate in E‑Verify.
