Who is Affinity Journeys, LLC?
Our Company has been creating innovative, small-group, affinity travel programs for intellectually curious and discerning travelers for almost 100 years. Our trips are educationally and culturally focused, delight the mind, and ensure that the experience is a comprehensive one. We offer luxury land, river, and cruise itineraries curated by a team of experts who bring decades of experience in planning travel programs around the globe. With deep relationships worldwide and a hard-working, travel-loving team, we continuously reimagine and deliver top quality experiences that our travelers will remember for a lifetime.
Job Summary
Affinity Journeys is growing, and we are looking for individuals passionate about world travel, history, and learning about cultures all over the world. We are seeking a Passenger Sales Representative – AHI Brand to our team. Ideally this person would have experience in sales, customer service or hospitality. In this role, you will be responsible for communicating with customers and others to promote, develop, and finalize the sale of the company's worldwide products and services. Assignments may include, but are not limited to, specialized reservation functions and responding to sales and service opportunities from the general public, AHI Partners and clients. In addition, this person should provide excellent customer service while simultaneously reinforcing AHI’s commitment to service and quality.
Essential Job Functions:
The Passenger Sales Representative is responsible for the following:
- Handle incoming calls to assist customers with reservations and special requests using the AHI Reservation System.
- Communicate information to customers regarding our schedules, pricing, availability, and program itinerary or related services in a pleasant, well-modulated voice and courteous manner.
- Respond to email requests and process Internet reservations.
- Manage passenger payment portal to collect required deposit/payments from passengers.
- Be familiar with our AHI website and assist passengers with website questions.
- Determine guests’ needs and accommodate requests whenever possible.
- Possess a working knowledge of the reservation department and follow reservation procedures.
- Must be thoroughly familiar with tour programs to answer questions about program itineraries, hotels, meals, departure times, air details and other tour components.
- Conduct follow-up calls to our customers informing them about their reservation, allocation changes including date changes, postponements, and special requests.
- Process and send brochures and literature fulfillment requests.
- Maintain passenger requests such as, but not limited to, pending and waitlist.
Occasional Duties:
- Use of information pages on the network to be up to date on all our upcoming tours.
- Attend program briefings to learn new product knowledge and refresh current information.
- Maintain current information on all promotions.
- Review allocation notes and changes.
- Maintain Passenger Sales Manual up to date.
- Process special Prospect, promotional discounts and offers and literature requests.
- Internal support to our other departments, depending on call volumes, service levels, and/or employee skills.
- Any other duties and tasks as assigned by Management.
What you bring:
- High school diploma or GED is required.
- Associate’s or Bachelor’s degree in a related field is highly preferred, but not required.
- Minimum of one to three years of customer service or hospitality experience is strongly preferred.
- One to two years of call center or high-volume customer service experience is preferred.
- Excellent written and verbal communication skills, including the ability to represent the Company effectively in a variety of situations.
- Must be available to answer calls M-F from 9AM-5:00PM CST. Overtime may be granted for high-volume times.
- Ability to multi-task and respond to emails and phone calls within a 24-hour window.
- Well organized individual that is deadline oriented and able to make decisions in a fast-paced work environment.
- Team player, who is also able to work well independently with minimal supervision.
- Excellent computer skills including and with an emphasis on Excel, MS Word and Outlook.
What you can expect:
This position is a potentially life changing career opportunity. The Passenger Sales Representative should thrive in a culture focused on accountability, process, and metrics. This person must be organized, calm under pressure, and passionate about world travel, geography, history, and culture. Additionally, this person is an excellent communicator, both online and in person.
Personal Characteristics:
- A self-starter, confident in your abilities, self-motivated and able to work effectively with little supervision.
- A high-energy, results-oriented individual who can make a difference; an individual who takes the initiative, makes things happen, accepts accountability, and has a "can do" attitude; has a sense of urgency.
- Solid business acumen with qualitative and quantitative analytical skills.
- Creative and flexible in attitude and style to adapt to new situations in a rapidly changing, dynamic environment.
- Desire to work for a growing company that can offer career progression.
- A strong value system, unquestioned integrity, and good listening skills.
- Ability to thrive in a team environment.
Benefits:
Affinity Journeys works hard to embrace diversity and inclusion and encourages everyone to bring their authentic selves to work every day. We offer a variety of benefits to our associates:
- Retirement Plan with Company Match
- Medical, Dental, and Vision Coverage
- Ancillary Benefits (Disability, Accident, Critical Illness, Hospital Indemnity, etc.)
- Life Insurance
- Paid Time Off and Sick Leave
- Paid Maternity/Paternity Leave
- Career growth and development
- Eligible associates will be offered an exploratory business trip during their first year of employment to experience the Company product.
- Family and Friends discount - have those close to you experience the unique and exciting bucket-list company tours.
Compensation:
The salary for our roles depends on circumstances, including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus, incentives, or commission.
Being you at Affinity Journeys, LLC:
Affinity Journeys is an Equal Employment Opportunity Employer. The Company's policy is not to discriminate against any applicant or Associates based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, including protected veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Affinity Journeys also prohibits harassment of applicants or Associates based on any of these protected categories. It is also the Company's policy to comply with all applicable federal, state, and local laws respecting consideration of unemployment status in making hiring decisions.
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Experience:
- Customer service: 1 year (Required)
Work Location: In person
