JOB
Job Summary
The Campus Experience Specialist for Jordan Campus supports the daily operations of the Student Success Navigation Hub and the Faculty Support Center at the assigned campus. As a frontline, student- and faculty-facing member of the Campus Experience team, the Specialist provides high-quality customer service, assists with campus wayfinding and resource navigation, and helps maintain welcoming and inclusive campus spaces.
Working under the direction of the Assistant Director/Coordinator of Campus Experience, the Specialist ensures consistent service delivery, supports campus life and operations, and contributes to a cohesive and coordinated
One College Experience. This position plays a key role in helping students navigate college processes, supporting faculty instructional needs, and promoting a sense of belonging on campus.
This position is part-time and requires consistent on-site presence during scheduled hours. EXAMPLE OF DUTIES
Essential Responsibilities
Student Success Navigation Hub Support
-
Provide warm, inclusive, and professional frontline service to students and visitors across in-person, phone, email, and virtual interactions.
-
Assist students in navigating admissions, registration, financial aid basics, student records, testing/placement, and general college wayfinding.
-
Offer triage and problem-solving for common questions, making timely referrals to appropriate campus and community resources.
-
Support OneCard operations, including card issuance, replacement, transit pass loading, and cash handling in accordance with college policies.
-
Monitor and document service usage and common questions; share observations with the Coordinator/Assistant Director to support continuous improvement.
-
Support lost-and-found procedures in line with campus protocols.
Faculty Support Center
-
Provide friendly, timely frontline assistance to faculty using the Faculty Support Center.
-
Support instructional readiness by assisting faculty with supplies, mail distribution, printing, workspace support, and basic navigation of college systems and processes.
-
Provide basic classroom and instructional technology support (e.g., classroom access, simple troubleshooting, connecting with IT, Canvas support when needed).
-
Train or assist faculty in using printers, copiers, scanners, and basic instructional equipment.
-
Monitor service usage and common faculty support needs; share trends or concerns with the Coordinator/Assistant Director.
-
Maintain daily activity reports and help ensure the Faculty Support Center and faculty work areas remain clean, organized, and welcoming.
-
Support final exam logistics as assigned.
Campus Experience Operations
-
Promote a sense of belonging to foster inclusive, cohesive, and consistent campus experience.
-
Help maintain a welcoming campus environment through signage updates, space readiness, and ensuring public areas reflect SLCC’s standards for inclusivity and belonging.
-
Support campus life and operations through campus events, including room setup, signage placement, space preparation, and basic A/V coordination.
-
Submit and track facilities, custodial, and IT work orders under the direction of the Coordinator/Assistant Director.
-
Assist with classroom access, opening/closing routines, and campus safety procedures as assigned.
-
Provide accurate general information about campus resources, services, events, and wayfinding.
Collaboration & Communication
-
Communicate proactively with the Assistant Director/Coordinator of Campus Experience, sharing updates, service trends, concerns, and recommendations.
-
Maintain accurate information about campus services, hours, locations, and institutional policies and procedures to ensure a cohesive, coordinated One College Experience.
-
Participate in team meetings, required trainings, and professional development.
-
Build strong working relationships with colleagues across the Navigation Hub, Faculty Support Center, academic departments, Student Affairs, Public Safety, Facilities, and other campus partners.
Other Duties as Assigned
-
Support additional campus operations and institutional priorities as requested by the Coordinator or Assistant Director of Campus Experience.
Knowledge of
-
Student support services including Admissions, Registration, and student record information
-
Basic financial aid, veterans’ services, and academic advising
-
Customer service principles and best practices
-
FERPA and confidentiality standards
-
MySuccess
-
Basic computer operations, printing systems, and office software
-
General campus operations, safety protocols, and emergency procedures
-
Principles of equitable, inclusive, and student-centered service
Skills
-
Strong communication skills across diverse populations
-
Excellent customer service, problem-solving, and interpersonal skills
-
Ability to navigate computerized student information systems (Banner preferred)
-
Proficiency with Microsoft Office Suite and standard office equipment
-
Attention to detail and accuracy
-
Ability to learn new systems and processes quickly
-
Professional phone, email, and in-person communication skills
Ability to
-
Triage basic student issues to provide timely resolution or referral
-
Provide high-quality, inclusive service to students, faculty, staff, and visitors
-
Work independently and as part of a team in a fast-paced environment
-
Prioritize tasks and manage multiple responsibilities
-
Follow established procedures and apply sound judgment
-
Maintain confidentiality and adhere to college policies
-
Support students and faculty from diverse cultural, socioeconomic, and ability backgrounds
-
Communicate clearly and respectfully with all members of the campus community
SUPPLEMENTAL INFORMATION
One (1) year post–high school education-
One (1) year full-time (or equivalent) customer service or office experience
-
Experience working in higher education or student support services
-
Experience with Banner, Transact, Etrieve, or MySLCC
-
Bilingual or multilingual (Spanish preferred)
