Important Application Submission Information
In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Monday, August 24, 2026
Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.
Job Summary
This position is responsible for non-supervisory leadership in in one or more aspects of the management & operation of Duke Energy products, programs and services. This position accurately manages performance indicators, owns and coordinates program activities, presents information and completes assigned tasks supporting successful business operations.
Responsibilities
-
Operational Management
-
Provides support to and responds to requests from matrix-relationship program and/or products & services manager(s)
-
Set strategies and plans accordingly that create sharp focus on customer needs and wants; and appropriately allocate budget and resources.
-
Develop, manage, and maintain program documentation of performance and standard operating procedures
-
Analyze information to prepare a summary of finds that lead to implementation and actionable improvements
-
Understand and monitor issues impacting assigned offerings including items like financial challenges, regulatory constraints, code & standard modifications, technology and environmental standards which impact offerings. Formulate recommendations to address negative impacts and deliver a compelling case for the proposed modifications.
-
Implement tools, software and processes as needed for customer relationship management, vendor information exchange, and other business operational needs
-
Considers and acts upon regulatory requirements, where applicable, for various areas of responsibility
-
Marketing, Sales & Acquisition
-
Promote energy efficiency rebates and incentives to trade allies within territory to support the sale and installation of high efficiency equipment.
-
Speak to large groups, educate external partners on the benefits of Duke Energy’s products and services.
-
Analyze and understand market research results.
-
Identify and implement promotional & sales strategies to expand offers accessibility to key target audiences.
-
Collaborate with program stakeholders to develop and implement marketing campaigns for new and existing offerings. Measure and analyze performance to lower cost per acquisition.
-
Capture, track and ensure timely follow-up on leads generated by campaigns, events, communications, plans and assessments
-
Evaluative key performance indicators provide opportunities to improve lead generation and close rates by implementing initiatives to improve performance.
-
Develop and execute initiatives to improve the effectiveness of more convenient service channels while measuring and analyzing results.
-
Business & Vendor Relationship Management
-
Support development of vendor relationships through contributions to the creation of Statements of Work and vendor agreements.
-
Assist in managing the vendor relationships like a business owner for items like adherence to contract terms, compliance & performance standards, quality, timeliness, tracking and reporting, invoicing, customer satisfaction and coordination with program stakeholders
-
Conduct meetings and calls with vendor as needed to monitor performance, identify issues and adjust to changing conditions.
-
Manage and modify contractual obligations for the program.
-
Business Innovation
-
Provide product feedback, program and service enhancements to improve market effectiveness by participating in product development initiatives
Basic/Required Qualifications
-
Bachelor’s degree in Engineering, Finance, Business, or other related degree
-
Minimum 2 years required related work experience
-
In Lieu of degree, a High School diploma/GED and a minimum of 7 years of related work experience
Preferred Qualifications
-
3 years of related work experience
-
Experience in Energy Efficiency
-
Experience in vendor management
-
Experience using Salesforce
Additional Preferred Qualifications
-
4 years of related work experience
-
Knowledge of corporation's business objectives & strategies, products and services, pricing and markets
-
Comprehensive financial and business acumen
-
Business operation experience
-
Understanding of utility regulatory environment
-
Demonstrated excellent interpersonal skills including communication skills, presentation skills, conflict resolution and management skills, excellent leadership skills, and good facilitation skills all levels, both internal and external, to Duke Energy
-
Demonstrated ability to effectively manage multiple projects and issues simultaneously.
-
Ability to meet deadlines and keep projects on track, independently without direct supervision
-
Demonstrated effective analytical, problem identification and resolution skills to arrive at a well-crafted solution to be implemented effectively and efficiency
-
Proven self-starter, results-oriented, and requiring minimal supervision to take charge and get things done
-
Experience working in a team environment coordinating resources in a matrixed organization to meet customer expectations
-
Demonstrated ability to interpret data related to the program/targeted customers which results in the implementation of program improvements
-
Ability to leverage subject matter experts and resources
Working Conditions
-
Field Mobility Classification – Work will be performed in various field locations, as needed, after the onboarding period. However, field employees are required to live within a reasonable daily commute to their assigned work location.
Specific Requirements
#LI-JM1
Travel Requirements
25-50%
No
No
No. This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Privacy
Do Not Sell My Personal Information (CA)
Terms of Use
Accessibility
