COME JOIN OUR TEAM AT LAX
Concord Collective is rapidly expanding and creating new and exciting opportunities. We operate restaurants in LAX including P.F. Chang's, a full-service sit-down restaurant, Panda Express, Einstein’s Bagels, Chick-fil-A, Ace Cervecería & Tacos, Betcha Burger, Qwench, Wetzel’s Pretzels, Peet’s Coffee, Santa Monica Brewery and more!
**PLEASE NOTE: Employment with LAX requires a background check as well as 2 valid forms of identification. An open availability is also REQUIRED, as the airport never closes**
We are looking for Supervisors with leadership, strong work-ethic and a love of customer service. 2 years experience as a supervisor in a restaurant or fast-food establishment is required.
We have fantastic benefits. Whether you are looking for a career or your next job, we are who you want to join.
Several positions open!
Below is the job description
The Supervisor’s primary responsibility is to support the staff to success while following the company’s processes and working toward the company’s goals. They work closely with the staff to make sure everyone is working at optimal levels, making sure they have the supplies and support needed to perform their work as well as ensuring the concept is following all safety, sanitation, and food handling guidelines. This is a hands-on position and needs a leader that is not afraid to get their hands dirty. To be successful in this role, you’ll need management skills and experience in both front and back of the house. We want you to know how to oversee the dining room, check-in with customers and balance seating capacity. Back of the house management experience is essential, as you’ll guide Cooks and Wait Staff, oversee food prep and make sure we comply with health and safety restaurant regulations. We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.
Responsibilities
- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality
- Supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Ensure compliance with sanitation and safety regulations
- Manage restaurant’s good image and suggest ways to improve it
- Help control operational costs and identify measures to cut waste
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
Skills
- 2 years of proven work experience as a Supervisor or similar role
- Proven customer service experience
- Extensive food and beverage knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
- Familiarity with restaurant management software, like Toast
- Strong leadership, motivational and people skills
- BSc degree in Business Administration; hospitality management or culinary schooling is a plus
- Food Handler certificate required
- RBS certificate required
- Background check
Job Type: Full-time
Pay: $28.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Restaurant management: 2 years (Required)
Language:
License/Certification:
- Food Handler Certification (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Ability to Commute:
- Los Angeles, CA 90045 (Required)
Work Location: In person
