Who We Are
CJ's Dispensary is a family-owned and operated cannabis shop rooted in Northeast Ohio. We're not a chain. We're your neighborhood plug — built by people who care about our customers and their cannabis journey.
Full Job Description
CJ’s Dispensary is seeking a dependable, experienced, and customer-focused Shift Supervisor to support daily dispensary operations and lead retail staff during assigned shifts.
The Shift Supervisor plays a key leadership role in ensuring a smooth, compliant, and high-performing retail environment. This position is responsible for overseeing day-to-day operations in support of the Store Manager and organization, assisting and training budtenders, maintaining regulatory compliance, and ensuring an exceptional customer experience.
The ideal candidate is a strong communicator, confident leader, and experienced cannabis or retail professional who can balance customer service, compliance, and team support in a fast-paced and highly regulated environment.This is a full-time position reporting directly to the General Manager.
Essential Duties
- Oversee day-to-day dispensary operations during assigned shifts to ensure smooth and compliant store performance.
- Provide hands-on support to budtenders and retail staff, including coaching, training, and reinforcing policies and procedures.
- Enforce company policies, procedures, and Ohio cannabis regulations to ensure full compliance at all times.
- Serve as acting lead in the absence of the General Manager, exercising appropriate discretion to support store operations and decision-making.
- Monitor and support cash handling procedures, ensuring accuracy, accountability, and immediate reporting of any discrepancies or issues.
- Respond to and resolve customer concerns, complaints, and service issues to ensure a positive customer experience.
- Support inventory processes, including oversight receiving deliveries of both cannabis and non-cannabis, stocking, organization, and communication of discrepancies.
- Serve as a knowledgeable resource for staff regarding products, policies, procedures, and updates to cannabis regulations.
- Communicate operational updates and concerns clearly between staff, other supervisors, and upper management.
- Promote a positive, professional, and team-oriented culture focused on customer service excellence and integrity.
- Handle store-level incidents or emergencies appropriately and report all employee or operational issues to the General Manager.
Qualifications
- Must be at least 21 years of age
- High school diploma or GED required
- Previous retail, hospitality, customer service, or cannabis industry supervisory experience preferred
- Strong leadership, communication, and problem-solving skills
- Working knowledge of cannabis products and Ohio cannabis regulations preferred
- Experience with POS systems, cash handling, and retail operations. Experience with seed-to-sale tracking systems preferred.
- Ability to remain calm and effective in a fast-paced, regulated environment
- Strong attention to detail and accountability
- Ability to learn and maintain knowledge of Ohio cannabis laws and regulations
Physical Requirements
- Occasionally stand, walk, bend, reach, grab, and move throughout the dispensary for extended periods.
- Ability to lift and carry up to 25 pounds.
- Performing operational tasks like handling inventory operating a computer or POS terminal.
Pay: $17.00 - $19.00 per hour
Benefits:
Work Location: In person
