Job Overview
We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the friendly face and helpful voice that ensures our customers receive exceptional support and service. Your enthusiasm, organizational skills, and technical proficiency will help create a positive experience for every client. This position offers an exciting opportunity to develop your office management and customer support skills while working in a fast-paced, team-oriented environment. Paid internships are also available for those eager to gain hands-on experience in customer service and administrative functions.
Responsibilities
- Serve as the primary point of contact for customer inquiries via multi-line phone systems, email, and in-person interactions
- Manage appointment scheduling, calendar management, and office organization to ensure smooth daily operations
- Handle data entry tasks with accuracy using productivity software such as Microsoft Office and Google Workspace
- Maintain thorough records through filing, proofreading, and updating customer information in databases like QuickBooks
- Provide excellent customer support by addressing questions, resolving issues, and offering product or service guidance
- Assist with office management duties including inventory tracking, filing systems, and clerical support
- Demonstrate professional phone etiquette while managing front desk responsibilities and supporting team members
Skills
- Excellent organizational skills with the ability to multitask efficiently in a busy environment
- Exceptional customer service skills with a friendly demeanor and professional phone etiquette
- Strong time management skills to prioritize tasks and meet deadlines consistently
Join us to be part of a vibrant team that values proactive communication, organizational excellence, and dedicated customer support. We’re committed to fostering a positive work environment where your skills can shine!
Pay: $24.09 - $29.01 per hour
Location:
- Charlotte, NC 28216 (Required)
Work Location: In person
