ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with James Madrid - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Oversee the customer service team, sales team and daily operations.
- Develop and implement office policies and procedures.
- Handle escalated customer complaints and issues.
- Drive business growth by generating leads, coordinating appointments, and effectively marketing tailored products and services to meet diverse customer needs.
QUALIFICATIONS:
- Prior experience with sales and management preferred.
- Leadership and organizational skills.
- Proactive problem-solving abilities, ensuring swift resolutions for customer inquiries.
- Proficiency in learning and navigating computer functions efficiently.
- Collaborative spirit, thriving in a dynamic team environment.
- Property/Casualty license (Required)
