Residential Manager
Suffolk, VA
Full-time – ID/DD Services
At Western Tidewater Community Services Board, we believe every individual deserves compassionate, person-centered support that promotes dignity, independence, and quality of life. We are seeking a compassionate and organized Residential Manager to lead residential services supporting adults with intellectual and developmental disabilities at our Suffolk Residences.
What You’ll Do:
Leadership
- Supervise, support, and coach direct care staff
- Complete staff evaluations and support ongoing employee development and training compliance
- Provide on-call support and guidance to residential staff as needed
- Monitor staff training compliance and assist with coordinating trainings
Documentation and Compliance
- Maintain accurate documentation, service plans, and required reports in compliance with Medicaid Waiver and licensing standards
- Assist with admissions, assessments, and discharge coordination processes
- Support audits, inspections, and utilization reviews by providing required documentation and service data
- Ensure confidentiality and compliance with agency policies and regulatory requirements
Support and Care Coordination
- Monitor implementation of Person-Centered Plans (PCPs) and physician orders
- Coordinate services with interdisciplinary team members, families, guardians, and community providers
- Participate in treatment planning and interdisciplinary team meetings
- Support individuals in accessing services and resources that promote independence and wellbeing
Residential Operations and Safety
- Assist with maintaining safe, compliant, and supportive residential environments
- Conduct safety drills and support emergency preparedness and life safety activities
- Monitor residential operations and support quality improvement initiatives
- Perform other duties as assigned by agency leadership
What We’re Looking For:
- Bachelor’s degree in a Human Services field
- Minimum of one year of experience working directly with individuals with intellectual and/or developmental disabilities
- Minimum of one year of supervisory experience preferred
- Qualified Intellectual Disabilities Professional (QIDP) designation required
- Experience within Medicaid Waiver and/or ICF-IID services preferred
- Strong organizational, communication, and leadership skills
- Ability to work collaboratively within interdisciplinary teams
- Valid driver’s license with acceptable DMV record required
Why join WTCSB?
WTCSB is committed to supporting both the individuals we serve and the employees who make our mission possible. We offer a collaborative work environment where leadership, compassion, and professional growth are valued.
Full-Time Benefits Include:
- Health and Life Insurance
- Virginia Retirement System (VRS)
- Flexible Spending Account (FSA)
- Paid Vacation, Sick Leave, and Holidays
- Tuition Savings and Educational Support Opportunities
- Supplemental Insurance Options
- Employee Discount Programs
- Access to Legal and Wellness Resources
Apply Today!
Submit your resume and cover letter through:
Only applicants selected for an interview will be contacted. Western Tidewater Community Services Board is an Equal Opportunity Employer and maintains a drug -, alcohol -, and smoke – free workplace.
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