Manage all title paperwork, answer customer questions, and verify the accuracy of legal title documents. Provide members with high-quality service.
DUTIES AND RESPONSIBILITIES
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Assumes responsibility for ensuring and performing efficient, effective, processing of liens. Verifies completed documentation including title application, loan agreement, fees, and sales tax for the transfer of ownership and/or lienholder and submit to the motor vehicle office of the borrower(s) residence.
- Ensures that lien interest for titled collateral is perfected within regulatory guidelines.
- Provides written notification to originating staff member of itemized corrections required before submission.
- Assists and responds to inquiries by staff or members regarding the requirements and preparation of documents for both paper and electronic perfection of a lien.
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Monitors and promptly responds to requests for assistance with problem resolution or research specific to title issues.
- Researches and maintains current reports for missing and outstanding titles continuously tracking until receipt of the perfected title within the core system.
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Responsible for receiving paper titles and acceptance notifications within the electronic title system where applicable.
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Maintains file information by verifying VIN that was entered into the core system and ensuring all title documents are scanned and filed properly.
- Release titles for paid in full loans in a timely manner.
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Provide Satisfaction of Lien as necessary.
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Assists the Collections department as necessary with repossessed vehicle titles.
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Keeps management informed of area activities and any significant problems.
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Maintains current knowledge of DMV rules and regulations.
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Performs loan audits as needed
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Other duties and tasks as assigned by supervisor.
