Burleson Animal Emergency Hospital
Do you thrive in a fast-paced environment, love helping people, and have a passion for animals? We’re looking for a compassionate, confident, and energetic Client Service Representative (CSR) to join our emergency veterinary team!
At Burleson Animal Emergency Hospital, our CSRs are more than receptionists — they are the heart of the client experience. From comforting worried pet parents to helping coordinate lifesaving care, our front desk team plays a critical role in every patient visit.
As a CSR, you’ll be the friendly face and calming voice that guides clients through emergency situations with empathy and professionalism. Responsibilities include:
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Welcoming clients and patients with warmth and compassion
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Answering phones and assisting clients with confidence and care
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Triaging incoming emergency cases and communicating with the medical team
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Managing appointments, patient records, and medical documentation
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Processing payments, financing options, and pet insurance claims
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Maintaining a clean, organized, and inviting reception area
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Supporting doctors and technicians to ensure smooth patient flow
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Creating a positive experience during both routine and emotional visits
We’re searching for someone who:
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Loves animals and enjoys helping people
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Stays calm and organized in high-pressure situations
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Has excellent communication and customer service skills
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Thrives in a team-oriented environment
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Is dependable, adaptable, and eager to learn
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Can multitask while maintaining attention to detail
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Brings positivity, professionalism, and compassion to every interaction
Veterinary or animal care experience is a plus, but we are willing to train the right person with a great attitude and strong work ethic!
At Burleson Animal Emergency Hospital, we believe in supporting each other, growing together, and making a difference in the lives of pets and their families every single day. You’ll work alongside a dedicated team that values collaboration, respect, and exceptional patient care.
If you’re ready for a meaningful career where no two days are the same and your work truly matters, we’d love to meet you!
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High school diploma or equivalent required
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Previous customer service and/or front office experience preferred
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Ability to thrive in a fast-paced, high-pressure emergency environment
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Strong verbal and written communication skills
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Basic computer proficiency and ability to quickly learn veterinary software systems
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Ability to multitask, prioritize tasks, and stay organized during busy shifts
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Flexible scheduling availability, including evenings, weekends, holidays, and shift coverage as needed
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Experience in veterinary medicine, animal care, or medical reception preferred but not required
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Experience handling multi-line phone systems and client scheduling
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Familiarity with payment processing, financing options, and insurance claims
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Ability to confidently communicate with clients during emotional or stressful situations
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Knowledge of veterinary terminology or willingness to learn quickly
We are looking for someone who is:
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Compassionate, empathetic, and client-focused
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Professional, dependable, and team-oriented
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Calm under pressure and able to handle emergency situations with confidence
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Positive, adaptable, and eager to learn
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Able to maintain professionalism and kindness during demanding situations
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Passionate about helping pets and the people who love them
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Ability to stand, walk, bend, and lift throughout shifts
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Ability to lift up to 40 pounds
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Comfortable working around animals, noise, odors, and emergency situations
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Ability to safely assist with handling animals when needed
