Buff City Soap is on a mission to create fresh, handmade products that are free of harsh ingredients and full of nourishing plant-based goodness. Unlike traditional retailers, we don't just sell our products—we make them right in our Makery every day.
We're looking for a motivated, results-driven Shift Lead who can confidently lead a team, deliver exceptional guest experiences, and drive sales. This is a hands-on leadership role that requires someone who can take charge, coach team members, maintain operational standards, and ensure daily goals are met.
What You'll Do
Lead the Team
- Serve as a leader on duty during assigned shifts.
- Open and close the store, including balancing and closing cash drawers.
- Delegate tasks and ensure all daily responsibilities are completed.
- Coach, motivate, and support team members throughout the shift.
- Hold the team accountable to company standards, procedures, and sales goals.
- Lead by example in attitude, work ethic, guest service, and sales performance.
Drive Sales & Guest Experience
- Create an exceptional, guest-focused shopping experience.
- Greet and engage every guest upon arrival.
- Make relevant product recommendations based on guest needs.
- Confidently ask for the sale and help the team meet and exceed sales goals.
- Handle guest concerns professionally and effectively.
Operations & Production
- Assist with daily production of handmade products while maintaining a high level of quality.
- Ability to multitask in a fast-paced environment, balancing production responsibilities while assisting guests and supporting team members.
- Maintain appropriate inventory levels of raw materials, supplies, and finished products.
- Ensure all final products meet company quality standards.
- Follow all safety, sanitation, and cleanliness requirements.
- Assist with maintaining cleanliness throughout both the retail and production areas of the Makery.
- Support inventory management, reporting, and daily operational tasks.
What We're Looking For
- Previous leadership, keyholder, team lead, training, or supervisory experience preferred.
- Strong communication and guest service skills.
- Ability to lead a team independently and make sound decisions.
- Comfortable working in a sales-driven environment and achieving goals.
- Basic computer skills and ability to learn company systems.
- Strong organizational and time management skills.
- Responsible, dependable, and trustworthy with cash handling responsibilities.
- Ability to work cohesively with a team in an upbeat, fast-paced environment while following company policies and procedures.
- Ability to work nights, weekends, and holidays as needed.
Physical Requirements
This is an active role that involves both retail and production responsibilities.
- Ability to stand and walk for extended periods.
- Ability to lift and carry up to 50 pounds repeatedly.
- Comfortable working around various scents and fragrances.
- Ability to bend, reach, stoop, kneel, climb, and perform repetitive motions.
- Ability to assist with cleaning duties including sweeping, mopping, scrubbing, and general Makery maintenance.
Benefits
- Growth and advancement opportunities
- Flexible scheduling
- Medical, Dental, Vision, Life, STD, LTD, HSA, Critical Illness & Accident Insurance (Full-Time Team Members)
- Paid Time Off (Full-Time Team Members)
- Employee discounts
- Anniversary recognition and gifts
- Team contests and performance incentives
If you enjoy leading from the front, motivating a team, engaging with guests, and thriving in a fast-paced environment, we'd love to hear from you.
