Position Summary
The Shop Manager is responsible for overseeing the daily operations of the service shop. This position manages the repair and maintenance of customer-owned equipment and company equipment, supervises shop personnel, coordinates repair schedules, ensures quality workmanship, and maintains a safe, organized, and productive work environment. The Shop Manager works closely with the Parts Department to ensure technicians have the necessary parts and materials to complete repairs efficiently.
Essential Duties and Responsibilities
Shop Operations
· Manage the daily workflow of the repair shop.
· Assign repair jobs based on technician experience and workload.
· Monitor repair progress to ensure timely completion.
· Prioritize emergency and high-priority repairs.
· Ensure all repairs meet company quality standards before equipment is returned to customers.
· Maintain accurate repair records and work orders.
Staff Supervision
· Supervise and support Small Engine Mechanics and Shop Assistants.
· Train, mentor, and evaluate shop employees.
· Schedule employee shifts and approve time off.
· Foster teamwork, accountability, and professionalism within the shop.
· Address employee performance and disciplinary issues when necessary.
Equipment & Repairs
· Oversee diagnostics, repairs, and preventive maintenance on:
o Lawn mowers
o Chainsaws
o Brush cutters
o Generators
o Pressure washers
o Water pumps
o Compact construction equipment
o Other small engine equipment serviced by Reliable Rentals
· Assist technicians with complex troubleshooting when needed.
· Verify all repaired equipment is tested and functioning properly before release.
Parts & Inventory
· Coordinate with the Parts Department to ensure timely availability of repair parts.
· Monitor shop supplies, tools, lubricants, and consumables.
· Recommend parts and equipment purchases when necessary.
· Help reduce unnecessary parts usage and shop waste.
Customer Service
· Communicate repair estimates, timelines, and completed work with customers.
· Explain repair recommendations and maintenance requirements.
· Resolve customer concerns professionally and efficiently.
· Ensure customers receive quality workmanship and excellent service.
Safety & Shop Maintenance
· Maintain a clean, organized, and safe shop environment.
· Ensure compliance with OSHA and company safety standards.
· Verify technicians use proper safety equipment and procedures.
· Maintain shop tools and equipment in good working condition.
· Report damaged equipment or unsafe conditions immediately.
Administrative Responsibilities
· Review and approve repair work orders.
· Track shop productivity and technician efficiency.
· Monitor labor hours and repair turnaround times.
· Prepare reports for management regarding shop performance.
· Assist in setting shop goals and improving operational efficiency.
· Additional duties as needed.
Qualifications
· High school diploma or GED required.
· Technical training in Small Engine Repair or a related mechanical field is preferred.
· Minimum of 5 years of mechanical experience.
· Minimum of 2–3 years of supervisory or management experience preferred.
· Strong mechanical aptitude with the ability to diagnose and troubleshoot equipment.
· Ability to read service manuals and wiring diagrams.
· Basic computer skills for repair management software and Microsoft Office.
· Valid U.S. Virgin Islands driver's license or the ability to obtain one quickly.
Required Skills
· Leadership and team management
· Advanced mechanical troubleshooting
· Organization and planning
· Time management
· Customer service
· Communication skills
· Problem-solving
· Attention to detail
· Ability to work under pressure
Physical Requirements
· Ability to lift up to 75 pounds.
· Stand, bend, kneel, and work in varying shop conditions for extended periods.
· Safely operate shop equipment and machinery.
· Occasionally work outdoors while testing equipment.
Performance Expectations
Success in this role will be measured by:
· Repair turnaround time
· Quality of completed repairs
· Technician productivity
· Customer satisfaction
· Shop organization and cleanliness
· Safety compliance
· Reduction in repair comebacks
· Efficient use of labor and shop resources
Compensation and Benefits
Benefits Include
HRA
Vacation Pay
Employee Discounts
Company Events
Competitive and based on experience.
Reliable Rentals is an Equal Opportunity Employer
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- Employee discount
- Paid time off
Application Question(s):
- How many years of supervisory or management experience do you have?
0–2 years
3–5 years
5–7 years
10+ years
- Do you have experience diagnosing hydraulic and electrical equipment?
- Do you currently hold a valid driver's license?
- Are you legally authorized to work in the U.S. Virgin Islands?
- Are you able to read and interpret electrical schematics and wiring diagrams?
- Please list any certifications you currently hold that are relevant to this position.
(Open text response)
Examples may include:
STIHL Gold/Platinum Certification
Briggs & Stratton Certification
Kohler Certification
Kubota Certification
Diesel Technician Certification
ASE Certifications
OSHA Training
Other relevant mechanical or supervisory certifications
- How many years of experience do you have repairing and servicing 2-cycle engines?
0–3 years
3–5 years
5–7 years
10+ years
- How many years of experience do you have repairing and servicing 4-cycle engines?
0–3 years
3–5 years
5–7 years
10+ years
- How many years of experience do you have repairing and servicing diesel engines?
0–3 years
3–5 years
5–7 years
10+ years
Work Location: In person
