We Empower the Fighting Spirit in You!
The Front Desk Attendant is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Front Desk Customer Service
- Assists with membership sales, new member enrollments, guest pass processing, collection of late dues, and maintains a clean and organized front desk, lobby, and locker room environment through routine cleaning, mopping, dusting, replenishing supplies, and freshening common areas.
- Ensures that guests and members are warmly greeted and promptly assisted
- Ensures incoming calls are answered in a professional and efficient manner
- Ensures proper member check-in procedures are followed
- Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve
- Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations
- Immediately reports or escalates to management any unsafe conditions or emergency situations
- Maintains a clean, organized, and welcoming front desk and lobby environment at all times
Club Operations, Cleaning & Administration
- Keeps front desk, lobby, locker rooms, and common areas neat, clean, and presentable at all times
- Performs routine cleaning duties including mopping, dusting, wiping surfaces, and trash removal
- Replenishes supplies such as paper products, soap, sanitizing stations, and locker room amenities as needed
- Freshens and maintains locker rooms to ensure a clean and comfortable member experience
- Monitors club cleanliness standards and immediately addresses or reports maintenance and sanitation concerns
- Monitors retail goals and ensures club is on track to meet and exceed assigned goals
- Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club
REQUIRED QUALIFICATIONS:
Knowledge, Skills & Abilities:
- Must be energetic and possess a very friendly, outgoing personality and positive attitude
- Possess strong interpersonal and communication skills, including telephone etiquette
- Possess a strong customer service focus, diplomacy and professionalism
- Understands and follows oral and written instructions
- Able to multi-task and perform tasks with accuracy and attention to detail
- Ability to maintain cleanliness and organization in a fast-paced environment
- Gym/Fitness industry experience preferred, but not required
Minimum Certifications/Educational Level:
- High school diploma or GED required
- Current CPR/AED certification
Shifts Available:
- Morning Shift 6am-2pm / Afternoon 2pm-10pm
- Availability for morning and afternoon shifts on weekdays and weekends is required.
